To ensure efficiency for our international
sales organization, we are searching for
our commercial organization based in
Sindelfingen (Germany) a

Scandinavian Customer Service Representative (Sindelfingen)

for the Danish and Norwegian market with
excellent communication skills in
Norwegian and / or Danish

In this challenging role you ensure optimal customer service to the assigned portfolio of customers – primarily retailers in Denmark and Norway and ensure the sales force gets the ideal service. You will support our Global Customer Service Team and the Sales Team interfacing with our customers and all parts of our global organisation. It will be your responsibility to:

• Handle all customers’ requests by phone and Email
• Coordinate activities with our sales force in the designated territory
• Maintain customer related data in our ERPsystem
• Administrate retailer contracts
• Receive, process and manage orders from account managers and customers – incl. daily follow-up of orders
• Handling of reclamations such as transport and product claims
• Monitor customers credit line and payments in co-operation with our credit control team
• Cross- and up-selling activities

For this position we are looking for youas a team player who is motivated, flexible and result oriented. You will positively contribute to our success through your mind set and your personality helping to continuously improve our customer service.

• Ideally you already have a strong background within a sales oriented organisation in a customer focused environment.
• You have excellent communication skills in Norwegian or Danish as well as a very good English knowledge.
• You enjoy working with people and figures.
• You have a strong PC user experience, preferably Lotus Notes, MS Office.
• You are friendly, polite and service oriented, but at the same time have a firm and self confident way of communication.
• You prefer working in a team environment and you are able to prioritise your tasks.