How can I get my Stokke® Scoot™ stroller serviced or damaged parts replaced?
If your Stokke® Scoot™ is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you.
Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred.
For more information on Stokke®product warranty and how to register your Stokke® Scoot™ stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/
Replacements for missing parts of the Stokke® Scoot™, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Scoot™. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase.
You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore
What are the Stokke® Scoot stroller measurements?
Why is there no special transport bag for the Stokke® Scoot?
Is the Stokke® Scoot suitable from birth?
Which Stokke® stroller accessories can be used with the Stokke® Scoot?
Is the Stokke® Xplory® Seat compatible with the Stokke® Scoot?
What level of UV protection does the Stokke® Scoot canopy afford?
Why is there no bumper bar on the Stokke® Scoot, like there is on the Stokke® Crusi and Xplory® strollers?
What is the weight limit for use of the Stokke® Scoot™?
How should I maintain/clean the Stokke® Scoot textiles?
Why is there no carry cot for the Stokke® Scoot?
Is the Stokke® Scoot™ compatible both with the Stokke® iZiSleep™ and iZi Go™ by Besafe® car seats?
Only the Stokke® iZi Go™ car seat fits on the Stokke® Scoot™ chassis. The Stokke® iZiSleep™ car seat does not.
Which car seats can be used with Stokke® Scoot®?
Stokke® iZi Go™ by Besafe® fits directly on the chassis.
Are the components of the old Scoot™ compatible or interchangeable with the upgraded Stokke® Scoot™?
The components, namely the chassis, seat and wheels of the older version of the Stokke® Scoot™ and the latest upgraded version Stokke® Scoot™ are not interchangeable. The seat on the current Stokke® Scoot™ is not to be used on the upgraded version, and vice versa.