Warranty and aftersales
Is it possible to enjoy the Stokke® Extended Warranty for a secondhand buyer?
Yes, when the original receipt is handed over and a copy of the extended warranty. This copy can be sent to Stokke® Customer Service in order to delete the original extended warranty owner.
The second owner can now register the product through the following link: http://w.stokke.com/#/
What does the Stokke® Retailer need in order to process any enquiry, repair or claim?
In order to process your claim, the Stokke® Retailer will need the following three items from you:
- Proof of purchase in the form of the original receipt
- The Extended Warranty Certificate (if the the item is older than 24 months) and
- Serial number of your Stokke® Product
Why do I have to go to a retailer in order to make a claim or get spare parts?
In order for Stokke® to provide you with the premium service, it is imperative that our retail partners provide us with detailed information regarding the quality of Stokke® products, so that the quality of the products can be controlled and managed at a premium level.
Our authorised Stokke® retail partners are all trained and qualified personell that will be able to assist you with any Stokke® product related query that you may have - given that they stock your Stokke® product.
In the event that they are unable to assist you, they will contact us, in order for them to offer you the best possible solution.
Can I go to any Stokke® Retailer to process enquiries and claims?
If you have a query or claim regarding your Stokke® product, please go to the following link: www.stokke.com/global/home#findstore. Please select your country, region and your Stokke® product.
Once you have selected the three options under "Find your Retailer" you will be shown an interactive map of where your nearest retailer is. Each authorised Stokke® retailer, who sells your Stokke® product of choice will be able to assist you with any queries you may have.