How can I get my Stokke® Xplory® stroller serviced or damaged parts replaced?
Claims on our products are initially processed by our retailers. We therefore kindly ask you to contact the shop where you originally purchased your Stokke® Xplory® stroller and provide them with information regarding the quality issue as well as the stroller's serial number (which you can find on the bottom side in between the front wheels). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® Xplory retail partner for assistance. To search for your nearest one, please follow the link below. Make sure to select 'Xplory' from the product menu: http://www.stokke.com/about-stokke/where-to-buy.aspx Depending on the type of problem, the retailer will be able either to order a replacement part for you, replace the product in its entirety or have the stroller repaired. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period. For more information on Stokke® product warranty and how to register your Stokke® Xplory® stroller for our Extended Warranty (3 years after the date of purchase covering manufacturing defects in the chassis of the stroller), please have a look at: http://guarantee.stokke.com
Why can't I get any more V2 (previous model) Stokke® Xplory® articles?
The Stokke® product design team is constantly working to offer Stokke® customers new innovative and safe products for their children and Stokke® continuously adapts its product range to what is in vogue at the time. Therefore there will always be new fashionable product add-ons and periodic changes to the colour range. We naturally aim to maintain a buffer stock of articles from previous collections for those customers who still wish to purchase these, but it is subject to demand how fast these may be sold out.
Why did my Stokke® Xplory® Carry Cot not come with a hood?
The Stokke® Xplory® Carry Cot does not in fact come with a separate hood. The hood can be used both on the cot and the seat as these will most likely be used consecutively, not at the same time. How to change the hood from cot to seat and vice versa is described in the user guide, a copy of which can be downloaded via the following link: http://www.stokke.com/~/media/A0744FD5CB25435290AF90CC6FA0BE57.ashx
Is there a new version of Stokke® Xplory®?
At Stokke, we continuously evaluate feedback from the market to upgrade our products when possible. There is no new version of Stokke® Xplory, but a few upgrades have been made to the chassis Recent upgrades to the Stokke® Xplory® chassis include direct attachment of the cup holder and shopping bag, upgraded button to fold the chassis and direction lock on the front wheels. All carry cots, seats, car seats and car seat adapters will fit onto the upgraded chassis. Accessories available separately will also fit, but shopping bags with new attachment clips will only fit chassis with serial numbers 102AA0331324 and above. For prices and availability, please check with your local retailer.
Can I upgrade my V1 or V2 Stokke® Xplory® stroller with a V3 Style Kit (upholstery set)?
All Stokke® products grow with the child and are created to last for a long time. Stokke® therefore always tries to make every new product in the range as adaptable as possible to the existing collection. It is, however, not always technically feasible to do so. The seat of the V3 Xplory® stroller (launched in 2010) was adapted to allow the new textiles to cover it on all sides. Unfortunately, this also means that the new V3 Xplory® textiles will not fit on the earlier model Xplory® seat. The complete new Xplory® V3 seat (with upholstery) however will fit perfectly on the chassis of the previous model.
What should I do if food or drinks are spilt on my Stokke® Xplory® stroller?
Unlike other conventional strollers, all Stokke® Xplory® fabrics and textiles are easily removed as well as being fully machine washable at 40°Celsius/ 104° Fahrenheit.
Is there a twin version of the Xplory® stroller?
There are no plans for a twin version of the Stokke® Xplory® stroller. The unique chassis design of Xplory® stroller does not allow for such an adaptation.
Are Stokke® Xplory® Stroller Seats and Carry Cots compatible with Stokke® Xplory® frames across the different models?
Yes, Stokke® Xplory® Stroller Seats and Carry Cots are compatible with Stokke® Xplory® frames across the different models (V1, V2 and V3). However, the seat upholstery for V1-V2 strollers is not compatible with seats of the Xplory® V3 and vice versa. Should you wish to upgrade the look of your V1/V2 Xplory® or wish to replace the textiles, a V3 XPLORY® Seat + Style Kit Seat (i.e. complete seat including textiles and standard accessories) is available, which can be mounted on Xplory® frames regardless of the model.
Can I use the Stokke® Xplory® Carry Cot as a car seat for my baby?
The Stokke® Xplory® Carry Cot is not intended for use as a car seat and under no circumstances should it be used for that purpose. Car seats may not be quite as comfortable, but they are specially designed to protect the child in case of a collision and should always be used when travelling by car with small children. For information on our own Stokke® iZi Sleep™ by BeSafe® car seat, which can be fitted onto the Xplory® stroller frame, please follow the link below: http://www.stokke.com/stroller/xplory-izisleep-car-seat.aspx
What are the weight and dimensions of the Stokke® Xplory® stroller?
In the box, the Stokke® Xplory® (chassis and seat incl. textiles) weighs 17.8 kg and measures 99 x 60 x 40 cm. The Stokke Xplory® Carry Cot, which is packed separately, weighs 5.3 kg and measures 87 x 42 x 23 cm. If you want to know whether the chassis will fit the trunk of your car when folded, the dimensions are as follows: Length 105 cm Height 30 cm Max. Width (between axes) 55 cm
What warranty do I receive when I purchase the Stokke® Xplory® stroller?
All Stokke products follow your national guarantee and warranty statutes. By completing your product registration, you are also entitled to a unique extended warranty. You can go to our registration page by following the link below: guarantee.stokke.com
Can I use the Stokke® Xplory® Carry Cot overnight, as a substitute for a crib/bassinette?
Prams are designed and tested to meet a different set of standards than those for baby cribs/moses baskets, in terms of breathability and support; and the Xplory® Carry Cot, though safe and comfortable, was not designed for overnight use. We therefore recommend against it.
Does the Stokke® Xplory® parasol protect the baby against UV rays?
The parasol sold with the Stokke® Xplory® stroller has been tested by an independent testing institute for the level of UV protection it affords and it was found to have an Ultraviolet Protection Factor (UPF) of 50, which is classified as "Excellent Protection". However, it is still recommended to avoid exposing young children to direct sunlight for extended periods.
Are Stokke® Xplory® Carry Cots compatible with chassis regardless of model and country version?
Any Stokke® Xplory® Carry Cot is compatible with any Stokke® Xplory® chassis, regardless of country version or model.
Can I start using the Stokke® Xplory® Seat before my child is 6 months old?
The Stokke® Xplory® stroller seat has been approved in the EU for use from the age of 6 months, so this is what we recommend. In the UK the Xplory seat is certified suitable from birth with the use of the baby wedge, due to differing standards. It is, however, up to individual parents to decide what is suitable for their child. In general, babies at this age should lie on a horizontal surface as much as possible, to offer optimal support to the spine and to facilitate breathing. Stokke® Xplory® stroller seat does recline to a near-vertical position and there is no specific reason not to use it for babies under 6 months. It is vitally important to make sure that the child is able to support its head. In any case, children to the age of approximately 6 months should not be kept in a pram for extended periods.
Does Stokke provide an after sales service?
Every Stokke product is available through our authorized Stokke retailers. Each retailer is certified and trained to understand the full flexibility, construction, value and benefits that our products provide. By simply locating an authorized Stokke retailer near you, you will receive expert after sales care and treatment from professionals who are able and ready to help and assist you with any questions, comments, requirements or needs. To locate Stokke retailers near you, please use the link below: http://www.stokke.com/about-stokke/where-to-buy.aspx
How can I create more space for my child when the harness of the Stokke® Xplory® is becoming too tight?
To create more space around the hips, the lateral hip straps can be adjusted. If the fit of the harness is becoming too tight overall, we suggest removing the inlay cushion, which is meant to regulate the depth of the seat as children grow. Also, there are three pairs of slits in the back of the seat which correspond to the different stages of growth of the child. Please refer to your user guide for details on the appropriate settings. Please note that it is not safe to strap in a child only around the waist.
What is the maximum recommended load for the Stokke® Xplory® stroller?
The Stokke® Xplory® has been tested and approved according to international standards for a maximum recommended load (with normal use) of: - 15 kg / 33 lbs. for the Stokke® Xplory® Seat - 9 kg / 20 lbs. for the Stokke® Xplory® Carry Cot In the US/Canada the maximum recommended load (with normal use) is: - 20 kg for the Stokke® Xplory® Seat - 9 kg for the Stokke® Xplory® Carry Cot
How should I clean my Stokke® Xplory® from dirt, mud, and outdoor elements?
The chassis and wheels of Stokke® Xplory® clean easily, removing dirt, mud, and other outdoor elements simply with a damp cloth without the need for detergents or other cleaning chemicals.