Tripp Trapp® Accessories
Is it normal for the surface of my Stokke® Table Top to exhibit marks and scratches after using it for some time?
The Stokke® Table Top is not scratch-proof. Its surface can be damaged with a hard or sharp object and scratches may appear on the surface after some time. This is considered a result of normal wear and tear of the product.
What are the weight and dimensions of the Stokke® Tripp Trapp® Baby Set™?
In the box, the Stokke® Tripp Trapp® Baby Set™ (6-36 months) measures 43 x 19 x 22 cm. and weighs 0.75 kg. The dimensions of the product itself are as follows: Safety rail: width, from end to end, 40 cm / depth, from front to back, 20 cm / height, top of the rail to the seating plate, 20 cm. Back piece: width 35 cm / height 22.5 cm.
What are the weight and dimensions of the Stokke® Tripp Trapp® Newborn Set™?
In the box, the Stokke® Tripp Trapp® Newborn Set™ (0-6 months) measures 51 x 20 x 36 cm. and weighs 2.5 kg. The dimensions of the product itself are as follows: Outer shell: length 50.5 cm / width 35 cm / height 19.5 cm. Inner seat: length "head to toe" 41 cm / max. depth (at centre) 16 cm
Is a EU/UK Stokke® Tripp Trapp® Newborn Set™ compatible with a US Tripp Trapp® chair?
No, only Australia and US Stokke® Tripp Trapp® Newborn Set™ is compatible with US Tripp Trapp® chairs.
How can it be that the Stokke® Tripp Trapp® Baby Set™ is getting too tight for my baby before reaching the maximum advertised age of 36 months?
If you find that the leg space of the current, plastic Stokke® Tripp Trapp® Baby Set™ is too tight for your child, please make sure the Tripp Trapp® chair itself is adjusted correctly (with the seat plate installed according to the instructions in the Tripp Trapp® user guide) and the Baby Set™ fitted according to instructions in the Baby Set™ user guide. Both user guides for the Tripp Trapp® chair as well as the Baby Set™ can be downloaded from: http://www.stokke.com/highchair/tripp-trapp-userguides-and-brochures.aspx On a general note, the new Stokke® Tripp Trapp® Baby Set™ has undergone rigorous testing and had been in use in the US, to high customer satisfaction, for several years before its introduction in Australia in 2011 It was designed to meet revised international safety standards for high chairs (used between 6 and 36 months of age) and to fit the average child. Of course, it may well happen in some cases that a child grows faster than the norm and outgrows the Baby Set™ before it reaches the maximum age advertised.
Why did I only receive 2 suction cups with my Stokke® Table Top instead of 4?
The Stokke® Table Top suction cups are packed in pairs and these are stuck together in the packaging. Please check whether you have two packages of two suction cups. If this is not the case, please contact our Customer Service helpdesk for your respective country via the following link and provide your full address details: http://www.stokke.com/Support/Contact-Customer-Service.aspx
Is the material used in the Stokke® Table Top safe to use with food?
The Stokke® Table Top tray is made of PETG (Polyethylene Terephtalate Glycol-modified) and free from harmful substances such as phthalates and bisphenol. It is perfectly safe to use with food.
Is the Stokke® Table Top dishwasher-safe?
Safety of the child and product safety in general are among the main priorities at Stokke®. We therefore chose to use PETG (Polyethylene Terephtalate Glycol) for the Stokke® Table Top tray, which is a fully recyclable thermoplastic, free from harmful substances such as phthalates and bisphenol. It is perfectly safe to use with food. The choice of a safe material does, however, mean the Table Top is not scratch-proof. Its surface can be damaged with a hard or sharp object and scratches may appear on the surface after some time. This is considered a result of normal wear and tear of the product. Also, PETG has lower resistance to hot water than some other thermoplastic, which means it is not dishwasher-safe.
I would like to have more product information about the Stokke® Tray.
The tray is only suitable for the Tripp Trapp with the intergrated harness. The tray will be available for purchase in Australia towards the end of 2013. NOTE: it states the tray complies with a global standard, please check this is OK for our market.
My Stokke® Table Top does not stick to the table properly. Why is this?
The Stokke® Table Top is only meant to be used on level, smooth and clean surfaces, otherwise the suction cups cannot create a vacuum. If you suspect the suction cups may not be functioning adequately, please test the product on various surfaces.