How do I know whether my Tripp Trapp® chair is compatible with the Stokke® Baby Set™ or Newborn Set™?
The current ® Baby Set™ as well as the Newborn Set™ are compatible with all Tripp Trapp® chairs produced from May 2003. This corresponds to serial numbers starting with 3 or higher. The serial number and production date are printed on the bottom strut. If you are unable to make out this information on your Tripp Trapp® chair, you can also measure the gap between the two back rest pieces: prior to May 2003, this measured approx. 2.5 cm, while on chairs since May 2003 it is approx. 4.5 cm. Chairs produced before May 2003 are not compatible with the current ® Baby Set™ and the Newborn Set™. Earlier models of the Baby Set™, with wooden rail, are no longer available.
What are the weight and dimensions of the Stokke® Tripp Trapp®?
When In the box, the Stokke® Tripp Trapp® chair measures 78 x 50 x 60 cm. and weighs 7 kg. Dimensions of the chair after assembly are 78 x 49 x 46 cm.
Are all Stokke® Tripp Trapp® Cushions water-repellent?
No, only the Tripp Trapp® cushions in the `Silhouette´ range are water-repellent.
Why did Stokke® change from a wooden safety rail to the current plastic Tripp Trapp® Baby Set™?
There are several advantages to the current Tripp Trapp® Baby Set™ made from recyclable plastic over the previous wooden design: - The shape encourages a proper seating posture from the very beginning as well as a correct adjustment of the chair`s settings. - The fact that there are two separate leg spaces and that the front bar offers a more precise fit increases its safety. - Furthermore the new set is very easy to clean (it can even go in the dishwasher).
Can I use the Stokke® Tripp Trapp® chair at our bar table?
The Stokke® Tripp Trapp® chair has been designed for use at tables with a standard height, i.e. between 72 and 76 cm. It is therefore not suitable for use at bar tables.
How do I get spare parts for my Stokke® Tripp Trapp® chair?
If your Stokke® Tripp Trapp® is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the chair's serial number (printed on the box and on the bottom section of the chair). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for your nearest one. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period. For more information on Stokke® product warranty and how to register your Stokke® Tripp Trapp® chair for Extended Warranty (7 years after the date of purchase), please follow this link: guarantee.stokke.com Replacements for missing parts of the Stokke® Tripp Trapp® chair, such as seating or foot plates, can be ordered directly from your local Stokke® retailer. If you simply need to replace some of the smaller parts, such as a couple of bolts or the plastic feet, we would be happy to offer these free of charge, provided you are located in the European Union. In that case, please send us an email including your full address details. in Australia please contact Exquira 02 9417-3445 for any spare part enquiries The details you enter in your registration must correspond to those on the proof of purchase. You are also asked to provide the serial number of the chair, which you will find printed on the bottom strut. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase. You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/about-stokke/where-to-buy.aspx
What is the maximum recommended load that can be safely placed on the Stokke® Tripp Trapp® chair?
For GS Mark (Tested Safety) certification, the Tripp Trapp® chair was tested according to various standards. One of these is a standard called DIN 68 878, which is a quality norm for adult chairs. This standard involves a dynamic test where 85 kg is placed on the seat, which is then tilted backwards 6000 times. The Tripp Trapp® chair passes all the tests in that standard, which means a load of up to 85 kg can be safely placed on the chair.
Can I get a 5-point (US) harness in Australia?
It can be used in Australia as Australia market was sold in US version Tripp Trapp chair.
I own several Stokke® Tripp Trapp® chairs which are nominally of the same colour but look different. Can this be?
All Stokke® furniture is made from wood, which, as a natural product, may show a degree of natural variance. Also, we source our wood from several sustainable sources and we cannot therefore guarantee individual chairs will have come from the same stand of trees. Finally, the colour of the wood may change over time under the influence of UV light and oxygen.
Do currently available Tripp Trapp® accessories, such as Cushions or the Baby Set™, fit on my chair which has the earlier high, rounded back?
The high, rounded back was in fact part of an older model Tripp Trapp® Baby Set™ (sold between 2003 and 2009) sold in France and the UK after 2003 for a limited period, so your Tripp Trapp® chair must have had the original straight, narrow backrest. The current Baby Set™ and Cushions would only fit this original backrest. The Cushions that go with the high back have been out of production for quite some time now and we no longer stock these. If you can no longer locate the original backrest, you can purchase one through any of our Tripp Trapp® retailers as a spare part, provided your chair is no older than 2003. Current model babysets will not fit the older model chairs and the older model babysets will not fit the current chairs. "Old with old and new with new".
Why is there no tray table fixed to the Stokke® Tripp Trapp® chair?
The Stokke® Table Top, a plastic tray with colourful templates which can be changed according to the child's age, was especially designed to complement the Tripp Trapp® chair in the highchair phase. It can be attached to the table with suction cups. For more information on the Stokke® Table Top, follow this link: http://www.stokke.com/highchair/tripp-trapp/accessories-range/table-top.aspx Available in the US and Canada only is the new Stokke® Tray, designed especially to be attached to the Stokke® Tripp Trapp® high chair in combination with the Tripp Trapp® Baby Set™. The Stokke® Tray comes in a single color, white, and is made of recyclable polypropylene, and guaranteed free from bisphenol and phtalates. Maintenance is easy as the Stokke® Tray is dishwasher safe. The tray will become available in Australia by the end of 2013
My new Stokke® Tripp Trapp® chair seems wobbly after assembly. Did I do something wrong?
Should the Stokke® Tripp Trapp® chair seem unstable after assembly, we ask you to proceed as follows: Loosen all screws slightly, make sure the chair is standing on a level surface, have an adult sit on the upper plate, and tighten the screws one by one – alternating between top left, bottom right and so on. The chair should now be stable. If this is not the case, please submit a claim with the retailer you purchased your Tripp Trapp® from, providing them with the serial number (which is located on the bottom of one of the siderunners) and both of the chair's legs, so that they can order a replacement pair for you.