Account Manager
(Amsterdam / Rotterdam / Utrecht : Netherlands)
Stokke operates its own direct sales force across more than 40 countries, and is continuously expanding its coverage. In specific markets the number of account managers is also increasing. We welcome applications from candidates who wish to be considered for forthcoming recruitment campaigns.
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Job function
A Stokke account manager (AM) is typically responsible for approx 30-50 retailers, depending on geography and account profiles. It may be as the only representative of Stokke within the market, or as an area responsibility within a country. (Account mix will include a range of retailers including small independents to large multiples and branch calls). The Account Manager role handles a wide variety of tasks including planning, budgeting, cost control, sales to retailers, installation of displays and POS materials, merchandising, product training, account performance follow-up, reporting and administration, etc. However in addition a strong grasp of commercial and sales skills is a pre requisite.
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Commercial education
- Education as salesman or key account manager.
- Must be able to communicate verbally and in writing to a high standard in the local language as well as in English.
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Experience required
- Experience with developing distribution and sales for branded goods with excellent results (as perceived by management and customers).
- Experience with motivating and training retail sales personnel and implementing company strategies in retail environments.
- Experience with guiding and supporting customer service department to the benefit of customers in regards to orders, complains, logistics coordination and other relevant support functions.
- Ideally experience of selective distribution policies of exclusive/up-market products/brands.
- Experience from competitive sales cultures.
- Experience with both small independent retailers and also sophisticated multiple retailers.
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Special requirements
- Fluent in English.
- Additional language skills would be an advantage.
- Good PC user experience (preferably Lotus Notes, Microsoft office).
- Ready to implement the visions, philosophies and strategies of the company.
- Flexible and mobile. Hard working and dedicated.
- A domestic environment which allows traveling / staying away and occasional weekend work at consumer shows. (approx 4 weekends per year)
- Ready to accept changing structures in the area based on market performances and company needs.
- Valid clean driving license.
Main job responsibilities
Developing sales and distribution
- Prioritization of areas and customers.
- Work out distribution and sales development plans for the area.
- Find, evaluate and activate relevant trade partners according to Stokke policies.
- Contract negotiations and implementation of Stokke’s requirements to retailers.
- Secure selective distribution requirements are fulfilled with all customers at any time.
- Continuously follow up customers to secure stock level of all items and agreed product presentation.
- Continuously follow up on agents work (Ireland) to secure that Stokke`s selective distribution requirements are fulfilled.
- Continuously improve merchandising in stores, including installation of in store equipment and point of sales materials.
- Use approx. 4 -4.5 days per week for customer visits (1 day admin).
Training and Coaching
- Ensure all retailers’ staff receive training through own coaching and/or other company training support.
Service and Support
- Support efficient order transmission and processing.
- Work with customer service to ensure the markets get the service they need.
- Communicate procedures and routines which help improve support through customer service.
- Support preparation of sales forecasts by delivering updated data to CS on a regular basis.
- Support the implementation and successful realization of all sales programs and marketing campaigns.
- Ensure company complies with requirements from retail chains.
Reporting and analysis
- Use Stokke’s SBO reporting and PPW (Analysis) according to best practices and guidelines.
- Prepare various reports on visits, sales, presentations and other relevant customer data for management and own use/preparation regularly and on request.
Other functions
- Gather and share news on market and on competitor’s developments/activities and other relevant information helping Stokke to better understand the market, competitors, customers and results.
Remuneration
- Salary depending on experience (Basic and bonus).
- Fully expensed company car.
- Reasonable overnight expenses.
- Mobile phone and laptop computer.
- 4 weeks holiday.
Application
Please apply in writing detailing current experience (together with CV) and specifying which
geographical areas you would be most interested.
Please email mark.keijman@mercuriurval.com stating Recruitment: Account Manager.
