Frequently Asked Questions
After seeing, or hearing about the Stokke® Xplory® stroller, you may have questions about its design, available accessories, or benefits for you and your child? In an effort to make the answers to your questions more readily available, we have compiled a list of frequently asked questions for you:
- What warranty or guarantee do I receive when I purchase the Stokke Xplory?
All Stokke products follow your national guarantee and warranty statutes.
By completing your product registration, you are also entitled to a unique extended warranty.
- Does Stokke provide an after sales service?
Every Stokke product is available through our authorized Stokke retailers. Each retailer is certified and educated to understand the full flexibility, construction, value and benefits that our products provide.
By simply locating an authorized Stokke retailer near you, you will receive expert after sales care and treatment from professionals who are able to ready to help and assist you with any questions, comments, requirements or needs.
- How should I clean my Stokke Xplory from dirt, mud, and outdoor elements?
The chassis and wheels of Stokke Xplory clean easily, removing dirt, mud, and other outdoor elements simply with a damp cloth without the need for detergents or other cleaning chemicals.
- What should I do if food or drinks are spilt on my Stokke Xplory stroller?
Unlike other conventional strollers, all Stokke Xplory fabrics and textiles are easily removed as well as being fully machine washable at 40°Celsius/ 104° Fahrenheit.