Is there a twin version of the Xplory® stroller?
Why did my Stokke® Xplory® Carry Cot not come with a hood?
Can I use the Stokke® Xplory® Carry Cot as a car seat for my baby?
Can I start using the Stokke® Xplory® Seat before my child is 6 months old?
It is, however, up to individual parents to decide what is suitable for their child. In general, babies at this age should lie on a horizontal surface as much as possible, to offer optimal support to the spine and to facilitate breathing. Stokke® Xplory® stroller seat does recline to a near-vertical position and there is no specific reason not to use it for babies under 6 months. It is vitally important to make sure that the child is able to support its head. In any case, children to the age of approximately 6 months should not be kept in a pram for extended periods.
How can I get my Stokke® Xplory® stroller serviced or damaged parts replaced?
Claims on our products are initially processed by our retailers. We therefore kindly ask you to contact the shop where you originally purchased your Stokke® Xplory® stroller and provide them with information regarding the quality issue as well as the stroller's serial number (which you can find on the bottom side in between the front wheels). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® Xplory retail partner for assistance. To search for your nearest one, please follow the link below. Make sure to select 'Xplory' from the product menu:
Depending on the type of problem, the retailer will be able either to order a replacement part for you, replace the product in its entirety or have the stroller repaired.
Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period. For more information on Stokke® product warranty and how to register your Stokke® Xplory® stroller for our Extended Warranty (3 years after the date of purchase covering manufacturing defects in the chassis of the stroller), please have a look at:
Are Stokke® Xplory® Stroller Seats and Carry Cots compatible with Stokke® Xplory® frames across the different models?
What warranty do I receive when I purchase the Stokke® Xplory® stroller?
All Stokke products follow your national guarantee and warranty statutes. By completing your product registration, you are also entitled to a unique extended warranty. You can go to our registration page by following the link below:
Does Stokke provide an after sales service?
Every Stokke product is available through our authorized Stokke retailers. Each retailer is certified and trained to understand the full flexibility, construction, value and benefits that our products provide.
By simply locating an authorized Stokke retailer near you, you will receive expert after sales care and treatment from professionals who are able and ready to help and assist you with any questions, comments, requirements or needs.
To locate Stokke retailers near you, please use the link below:
Find your retailer here
How should I clean my Stokke® Xplory® from dirt, mud, and outdoor elements?
What should I do if food or drinks are spilt on my Stokke® Xplory® stroller?
Is there a new version of Stokke® Xplory®?
At Stokke, we continuously evaluate feedback from the market to upgrade our products when possible. There is no new version of Stokke® Xplory, but a few upgrades have been made to the chassis.
Recent upgrades to the Stokke® Xplory® chassis include direct attachment of the cup holder and shopping bag, upgraded button to fold the chassis and direction lock on the front wheels.
All carry cots, seats, car seats and car seat adapters will fit onto the upgraded chassis. Accessories available separately will also fit, but shopping bags with new attachment clips will only fit chassis with serial numbers 102AA0331324 and above.
For prices and availability, please check with your local retailer.
Does the Stokke® Xplory® parasol protect the baby against UV rays?
What is the maximum recommended load for the Stokke® Xplory® stroller?
- 15 kg / 33 lbs. for the Stokke® Xplory® Seat
- 9kg / 20 lbs. for the Stokke® Xplory® Carry Cot
In the US/Canada the maximum recommended load (with normal use) is:
- 45 lbs. for the Stokke® Xplory® Seat
- 20 lbs. for the Stokke® Xplory® Carry Cot
Can I upgrade my V1 or V2 Stokke® Xplory® stroller with a V3 Style Kit (upholstery set)?
Why can't I get any more V2 (previous model) Stokke® Xplory® articles?
What are the weight and dimensions of the Stokke® Xplory® stroller?
If you want to know whether the chassis will fit the trunk of your car when folded, the dimensions are as follows:
Length 105 cm
Height 30 cm
Max. Width (between axes) 55 cm