Delivery Options and Timeframes

*Business days exclude weekends.

• Orders are shipped Monday through Friday, excluding public holidays.
• Delivery times are shown at checkout and depend on the shipping address.
• Stokke does not deliver to parcel lockers or pickup points. However, the carrier may redirect your shipment to the nearest pickup location if you are unavailable at the time of delivery. Please note that Stokke has no control over these logistics processes.
• External factors such as severe weather conditions, peak order periods, and holidays may cause delivery delays.

Shipping Exclusions

Stokke® does not currently deliver to the following locations:

A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0L, V0T, V0V, V0W, Y9Z

Order Changes and Cancellations

Order Cancellation

• Orders can only be cancelled within 15 minutes of confirmation. You can cancel your order via the confirmation page, your order confirmation email, or through your account on Stokke.com.

Order Changes

• Unfortunately, once an order has been confirmed, no changes can be made.
• We recommend cancelling the order (within the allowed timeframe) and placing a new one with the correct items.

Shipment Tracking

• You will receive automatic shipping updates by email as soon as your order has been dispatched from our warehouse.

Damaged or Missing Items

• Please inspect your package immediately upon delivery. If any item or part is missing or damaged, contact Stokke Customer Service within 48 hours of delivery.

Returns

You can return your products ordered on stokke.com free of charge within 30 days of delivery. To do this, please use the special return label you can find here

What items can be returned?

• Only items purchased directly from stokke.com are eligible for return.

• Products bought through other retailers must be returned through the original seller.

• Returned items must be complete, in their original packaging, and in unused condition. This includes all parts, accessories, manuals, etc.

• Bundled items and gifts must be returned as a complete set to qualify for a refund.
• Personalized engraved items cannot be returned or exchanged.

How does the return work?

• Click here to create your free return label through our website and simply follow the instructions.
• We’ll provide all the necessary information to generate your label, which you’ll receive by email—either to print or as a QR code.
• Once you have your label, just print it, attach it clearly to your package, and drop it off at a nearby parcel drop-off location.

Refund Process

• Once your return is received and inspected at our warehouse, your refund will be processed to the original payment method.

• This may take up to 14 days.

• Items missing parts, original packaging, or manuals may not be fully refunded.

Return Window

You can return your order within 30 days of delivery.

Return Shipping Costs

Returns are free of charge when using the Fedex return label provided through our portal.

Additional information

If your order cannot be found via the returns portal, please contact our customer service team here who may be able to assist you further.