Tripp Trapp® Accessories

客户服务

  • 我的Stokke®儿童餐盘表面在使用了一段时间之后出现划痕,这是否正常?

    Stokke® Table Top餐盘并非防划的。它的表面会被硬或锋利的物体划伤,划痕也可能在使用一段时间后出现在表面上。这是产品正常使用产生的磨损。 

  • Stokke® Tripp Trapp® Baby Set™婴儿套件的重量和尺寸是多少?

    完整包装Stokke® Tripp Trapp® baby Set™ 婴儿套件(6-36个月)的尺寸是43 x 19 x 22 厘米. 重量0.75千克


    产品使用时尺寸如下:


    安全栏杆: 宽度, 从一端到另一端, 40 厘米 / 深度, 从前到后, 20 厘米 / 高度, 从栏杆顶端到座位, 20 厘米.
    靠背: 宽 35 厘米 / 高 22.5 厘米.
  • Stokke® Tripp Trapp® Newborn Set™初生婴儿套件的重量和尺寸大小分别是多少?

    完整包装时Stokke® Tripp Trapp® Newborn Set™ (0-6个月)的尺寸是51 x 20 x 36 厘米. 重量2.5千克


    产品使用时如下:


    外壳: 长 50.5 厘米 / 宽 35 厘米 / 高 19.5 厘米.
    内座: 长 "头顶到脚尖" 41 厘米 / 最大深度 (中心位置) 16 厘米
  • 欧洲/英国版Tripp Trapp® Newborn Set™初生婴儿套件和美国的Tripp Trapp®成长椅是否相配?

    欧洲/英国版Stokke® Tripp Trapp® Newborn Set™初生婴儿套件和美国的Tripp Trapp®成长椅是相配的。但是,由于美国与欧洲的检测标准和试验方法不同,Stokke® Tripp Trapp® Newborn Set™初生婴儿套件在美国还没有销售证书。

  • 我的Stokke®Table Top儿童托盘不能很好地固定在桌上,为什么?

    Stokke® Table Top儿童托盘只能在水平光滑并且干净的表面上使用,否则吸盘就不能固定。如果您觉得吸盘不能充分吸附在桌面上,请在不同的表面上试用产品。

  • 为什么我的Stokke®Table Top儿童餐盘的只有2个吸盘而不是4个?

    Stokke® Table Top儿童餐盘的吸盘是成对包装的,它们卡在一起装在包装盒里。请检查是否您有两个包装盒。如果不是这种情况,请联系我们的客服,请通过以下网址选择您所在的国家并且提供您的详细地址等信息:
    http://www.stokke.com/global/contact-us

  • Stokke®Table Top儿童餐盘使用的材料在和食物放在一起的时候是否安全?

    Stokke® Table Top儿童餐盘是用PETG (乙二醇改性的聚对苯二甲酸乙酯)制造的,不含有邻苯二甲酸盐,双酚等有害物质,和食物一起使用是绝对安全的。
  • Stokke®Table Top儿童餐盘是否可以在洗碗机中清洗?

    在Stokke®的理念里,孩子的安全和产品的安全是最优先考虑的,因此我们选择PETG (聚对苯二甲酸乙二醇酯乙二醇)作为Stokke® Table Top儿童餐盘的材料,这是一种完全可循环热塑性塑料,不含有邻苯二甲酸盐、双酚等有害物质,用它进食是非常安全的。但选取这种安全的材料会使餐盘不能防刮。它的表面会被硬的或者尖的物体破坏,并在一段时间之后显示出来,这是产品的正常磨损。另外,PETG对热水的抵抗也比别的热塑性材料差,因此它不能在洗碗机里清洗。
  • 我如何知道Stokke® 餐盘与我的Stokke® Tripp Trapp® Baby Set™ 婴儿套件是否相容?

    Stokke®餐盘与Stokke®婴儿套件“的”V2”或“V3”版本是兼容的。如果您的婴儿套件护栏反面的卡槽内有“V2”或“V3”的标识 (靠近两侧),那么Stokke®餐盘是与其匹配的。 如果没有标识,那么这个婴儿套件是V1版,很遗憾,它是与Stokke®餐盘不匹配的。

  • 在使用Stokke®安全带时,我需要注意些什么吗?

    防盗扣的有效设计能更有效的确保您宝宝坐在Tripp Trapp®上的安全性。我们建议您在第一次使用产品前,花10分钟时间熟悉产品,正确地调整安全带的尺寸。请记住,因为您的孩子在不断地长大,请务必定期调整安全带的大小。最重要的是,切勿让孩子处于无人看守的情况下。

  • Where is the Stokke® Harness² produced?

    Stokke® Harness² is manufactured in China.

  • Which material is the Stokke® Harness² made of?

    The Stokke® Harness² is crafted using Polypropylene.

  • Until what age can I use the Stokke® Harness² for my baby?

    You can use the Stokke® Harness² for your baby until they reach 15kg, which is approximately 3 years old.  

  • How do I clean the Stokke® Harness²?

    To maintain the Stokke® Harness², wipe it with a cloth after each use to promptly remove any food or spills and prevent potential staining.  
    Additionally, the product is washing machine safe up to 40°C/104°F. 

  • What is the difference between the new Stokke® Harness² and the previous version?

    There are a few differences between the original Stokke® Harness and the new Stokke® Harness².  

    The Stokke® Harness² feels softer and provides a more comfortable experience. 

    While the original harness was easy to buckle and unbuckle, Stokke® Harness² is designed to be quicker and more intuitive. It has a quick-release button which allows you to release the harness in a matter of seconds.  

    Additionally, it's more straight forward to attach to the Tripp Trapp® Baby Set² for added convenience. 

  • Is the latest Stokke® Harness² compatible with my previous Baby Set?

    No. The new Stokke® Harness² released in April 2024 is only compatible with the Tripp Trapp® Baby Set², also released in April 2024. 

    However, the original Tripp Trapp® Baby Set can still be used with the previous Stokke® Harness, and the latter will remain available as a spare part for some time.

    Compatibility matrix

  • How can I determine if my Stokke® Harness fits a Tripp Trapp® Baby Set?

    The harness featuring the round beige buckle (with the Stokke logo) is only compatible with Tripp Trapp® Baby Set2 units, which were produced after April 2024.  

    The harness with the white buckle (without the Stokke logo) is suitable to use with all Tripp Trapp® Baby Sets. 

    Compatibility matrix

  • How do I properly attach the Stokke® Harness² to the Tripp Trapp® Baby Set²?

    Begin by attaching the back straps of the Stokke® Harness² to the back part of the Tripp Trapp® Baby Set² by threading the ends through the sparings on the back of the Baby Set. You can then clip the Baby Set onto the backrest of the Tripp Trapp® Chair. 

    Next, take the ends of the crotch strap of the harness and thread it through the sparing on the front rail of the Baby Set. You can then securely click the front rail into the Tripp Trapp® chair onto the seat plate. 

    For a more detailed explanation, along with visual diagrams, refer to the user guide available on the Stokke® Harness² page on Stokke.com. 

  • What precautions should I take when using the Stokke® Harness²?

    Before using the Stokke Harness² for the first time, we encourage you to review the user guide to familiarize yourself with the product and make proper adjustments. Keep in mind that as your child is growing, regular readjustments of the Stokke® Harness² are necessary.  

    Most importantly, never leave your child unattended. 

  • Is it safe to use the Stokke® Harness² without the Tripp Trapp® Baby Set²?

    No, it is not safe to use the harness without the Baby Set. The Stokke® Harness² needs to be attached to the Tripp Trapp® Baby Set² for the safest use. 

  • Can I use the Stokke® Harness² with older children? Is there a height limit?

    The harness should always be used in conjunction with the Tripp Trapp® Baby Set², which has a weight limit of 15 kg (roughly 3 years at most). This serves as the limit for the harness as well. This means that you cannot use the Stokke® Harness² with older children. 

  • Can I use the Stokke® Harness² with the Tripp Trapp® Baby Cushion?

    The Tripp Trapp® Baby Cushion is not compatible with the Stokke® Harness². Please refrain from using them together. 

  • Where is the Tripp Trapp® Baby Set² produced?

    The Tripp Trapp® Baby Set² is manufactured in the Netherlands. 

  • What is the correct position for Tripp Trapp® seat and footplate when using the Tripp Trapp® Baby Set²?

    The seat plate should be placed in groove 1, and the recommended position for the footplate is groove 5. However, you should adjust the footplate according to the child's size. 

  • How do I know if my Tripp Trapp® Baby Set² fits my Stokke® Tray?

    All Stokke Trays for Tripp Trapp® fit the new Tripp Trapp® Baby Set².   

  • How do I clean the Tripp Trapp® Baby Set²?

    We recommend cleaning with warm water and mild soap immediately after use to remove food and spills and prevent potential staining. The plastic components of the Baby Set are dishwasher safe. 

  • Why might the Tripp Trapp® Baby Set² feel tight for my baby before reaching the maximum advertised age of 3 years?

    If you notice the leg space of the plastic Tripp Trapp® Baby Set² is too tight for your child, ensure the Tripp Trapp® chair is correctly adjusted (with the seat plate installed per the Tripp Trapp® user guide) and the Baby Set is fitted according to the instructions in the Baby Set user guide.

    Both user guides can be found on stokke.com. 

    In general, the Tripp Trapp® Baby Set² adheres to stringent testing and meets international safety standards for high chairs (for use between 6 and 36 months). It is designed to accommodate the average child. Stokke complies with safety regulations which set a maximum size for allowed leg openings. 

    Of course, it may well happen in some cases that a child grows faster than the norm and outgrows the Baby Set before it reaches the maximum age advertised. 

  • Is it safe to use a Tripp Trapp® Baby Set without a Stokke® Harness?

    Of course! That is what we recommend.  

    Although not in line with the Tripp Trapp® seating philosophy, Stokke offers an optional harness. The Stokke® Harness should only be used with the Tripp Trapp® Baby Set. When the child can climb up and down the chair independently, the Baby Set and harness should be removed.