What improvements have been made from version 1 to 4?

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FAQs

V1 to V2: (1) new colors; (2) stronger hooks; (3) improved wheel structural design; and (4) extension plate on the lid with an opening feature allowing 2L extra storage

V2 to V3: (1) lighter and smoother packaging to reduce environmental footprint; (2) further improvements to the wheels and wheel structure, with more dampening, for an even smoother and more comfortable ride! (3) new mattress, now machine washable; (4) slimmer mattress design that leaves more space for packing in the BedBox™; (5) mattress now comes in two pieces for more flexibility, when e.g. only being used as a leg rest; (6) new strap clips in plastic, stronger and more durable than the previous ones in metal. Easier to clip/unclip to/from BedBox™.

V3 to V4: (1) Rebranded from JetKids by Stokke to Stokke JetKids. (2) Front wheel enhancement: Now the BedBox comes with stronger front wheels for a even better ride and will not be easy to break (3) Main casing strengthen: we have enhanced the main casing wall to make the suitcase even more solid. (4) Modern and updated color collection.

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Shipping Policy

Stokke^®’s shipping policy applies only to those orders placed on Stokke.com. Please note that Stokke^® can only accept returns of merchandise purchased through our website. Products purchased from another retail outlet will have to be processed through that retailer.

If you´ve placed an order with any of our authorized Stokke^® retailers, please contact the retailer for more information.

Shipping Methods:

Stokke^® cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. To provide you the best service, Stokke^® reserves the right to choose a carrier that is most suited to handle your order. The selected carrier depends on your region and the size of your order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart. In general, shipping lead time is typically 2-5 workdays, depending on where in Europe the order is being delivered.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

Shipping Fee: €19,90

Shipping Destinations:

Stokke^® currently ships to:
Austria Belgium Bulgaria Croatia Czech Republic Denmark Estonia Finland France Germany Hungary Ireland Italy Latvia	Lithuania Luxembourg The Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland The United Kingdom

Shipping Exclusions:

Stokke^® does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place. Please note that this is only possible if you refuse to accept the complete order. You can then place a new order on stokke.com as usual.

Returns

If, for any reason you wish, or need, to return your purchase from Stokke.com, you can easily do so within 30 days of delivery.
If your item has incurred damage during delivery, has missing parts or you have received the incorrect item, please contact Stokke^® Customer Service through our website www.stokke.com for assistance.
Stokke^® should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 14 days after delivery in order to process a refund.

Which Items Can be Returned?

Stokke.com can only accept returns of merchandise purchased from our website, products purchased at another retail outlet will not be accepted.
Personalized items cannot be returned.
All returned items must be:

In original condition
In the original packaging
Including all parts, accessories, manuals etc.

How to Return a Product?

Please follow these simple steps to return a product:

Contact Stokke^® Customer Service to arrange a return here . Stokke^® will thereafter provide you necessary documents such as: an RMA (return merchandise authorization) and shipping label.
Return the item in its original packaging. Ensure that the packaging is sufficient to prevent the item from being damaged during the shipping process.
When the return is received and validated by Stokke, your refund will be issued in the original form of payment used to purchase the item.

Which Returns Cannot be Refunded?

No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals.
Items returned after 30 days of received delivery will not be refunded.
Personalized items cannot be returned nor refunded.