Returns
If, for any reason you wish, or need, to return your purchase from Stokke.com, you can easily do so within 30 days of delivery.
If your item has incurred damage during delivery, has missing parts or you have received the incorrect item, please contact Stokke® Customer Service through our website www.stokke.com for assistance.
Stokke® should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 14 days after delivery in order to process a refund.
If your item has incurred damage during delivery, has missing parts or you have received the incorrect item, please contact Stokke® Customer Service through our website www.stokke.com for assistance.
Stokke® should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 14 days after delivery in order to process a refund.
Which Items Can be Returned?
Stokke.com can only accept returns of merchandise purchased from our website, products purchased at another retail outlet will not be accepted.
Personalized items cannot be returned.
All returned items must be:
- In original condition
- In the original packaging
- Including all parts, accessories, manuals etc.
How to Return a Product?
Please follow these simple steps to return a product:
- Contact Stokke® Customer Service to arrange a return here . Stokke® will thereafter provide you necessary documents such as: an RMA (return merchandise authorization) and shipping label.
- Return the item in its original packaging. Ensure that the packaging is sufficient to prevent the item from being damaged during the shipping process.
- When the return is received and validated by Stokke, your refund will be issued in the original form of payment used to purchase the item.
Which Returns Cannot be Refunded?
- No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals.
- Items returned after 30 days of received delivery will not be refunded.
- Personalized items cannot be returned nor refunded.
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