Returns

If, for any reason you wish, or need, to return your purchase from Stokke.com, you can easily do so within 30 days of delivery.
If your item has incurred damage during delivery, has missing parts or you have received the incorrect item, please contact Stokke^® Customer Service through our website www.stokke.com for assistance.
Stokke^® should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 14 days after delivery in order to process a refund.

Which Items Can be Returned?

Stokke.com can only accept returns of merchandise purchased from our website, products purchased at another retail outlet will not be accepted.
Personalized items cannot be returned.
All returned items must be:

• In original condition
• In the original packaging
• Including all parts, accessories, manuals etc.
• Promotional and Bonus Items: All products (both defective and non-defective) must be returned in their original purchase condition, with the original packaging material, manuals and any other items or accessories provided by the manufacturer. If the purchase included a gift, or a promotional or bonus item, to qualify for a refund, any such items must also be returned.

Important information regarding your return

• The return is free of charge for you.
• Please click here to create a personalized return label.
• Please follow the steps on your personal return label.
• Please note, that we will keep the shipping fee even if you return the parcel.
• Please do not hesitate to contact our Stokke Customer Services if you have any questions.

Which Returns Cannot be Refunded?

• No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals.
• Items returned after 30 days of received delivery will not be refunded.
• Personalized items cannot be returned nor refunded.