FAQ

Stokke ASでは、142AA0000000～142AA0062238 のストッケYOYO3ベビーカーをお持ちのお客様が無償交換の対象となります。対象製品をお持ちの方は、こちらのリンクより交換手続きを開始してください。 https://input-form7.jp/modules/stokke_yoyo3/index.php

※YOYO®ベビーカーの旧モデル、または上記とは異なるシリアル番号のYOYO³ベビーカーはそのまま安全にお使いいただけます。

YOYO 組み立てサービスとは何ですか？

YOYO 組み立てサービスは、有料のオプションで、お客様がご購入された商品のセット内容に応じて、YOYOベビーカーをあらかじめ組み立てた状態でお届けするサービスです。 安心で快適な育児体験をサポートすることを目的としています。

なぜ YOYO 組み立てサービスを利用するのですか？

YOYOベビーカーは、フレームと、月齢に応じて付け替え可能な0+または6+の各パックを、お好みのカラーで自由に組み合わせていただける革新的な製品です。 0+または6+パックのフレームへの取り付けは、お客様ご自身でも可能ですが、取扱説明書を見ながらの組み立て作業に負担を感じられる方もいらっしゃいます。 このサービスをご利用いただくことで、面倒な作業を省き、商品到着後すぐにご使用いただけます。

どの商品が YOYO 組み立てサービスの対象ですか？

以下のセット商品が対象となります：

Stokke® YOYO³ ベビーカー（0+ ニューボーンパック セット）

Stokke® YOYO³ ベビーカー（6+ カラーパック セット）

サービスの利用方法

フレームと0+ニューボーンパック、またはフレームと6+カラーパックを同時にご購入いただいた際、チェックアウト時のオプションとして「組み立て配送サービス」をお選びいただけます。 また、フレーム・0+ニューボーンパック・6+カラーパックの3点を同時にご購入いただいた場合は、フレームと0+パックを組み立てた状態でお届けし、6+カラーパックは未開封のまま同梱いたします。 ご利用料金：3,300円（税込）

YOYO 組み立てサービスを利用すると、どのような商品が届きますか？

お客様のご注文内容に基づき、あらかじめ安全に組み立てられたYOYOベビーカーをお届けします。 届いたその日から安心して、お子さまとお出かけをお楽しみいただけます。

YOYO 組み立てサービスのメリットは何ですか？

箱から出してすぐに使える状態で商品をお受け取りいただけるため、スムーズでストレスのない体験を提供します。 組み立てに不安のある方や、出産準備でお忙しい方に特におすすめです。

Ultra handy, with its patented 'Soft Drive' system, there's no need to lock the front wheels even on rough terrain. Steering with one hand, your YOYO® goes everywhere, allowing you to hold an umbrella or your child's hand with the other.

YOYO® is THE stroller that makes life easier for parents around the world. With its record dimensions, YOYO® can be stored anywhere. It knows how to disappear in a restaurant and to fit in a small elevator. Fold the handlebars, and YOYO® can go under the metro turnstiles, with its armrests designed to make it easy to hold when climbing stairs. When YOYO® is folded, it can be carried on the shoulder, travelling with you around the world!

Yes*! The dimensions of the folded YOYO® stroller (52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 in) are equal to or less than most airlines' cabin luggage allowance. It's a revolution for travelling parents. The tip is to carry YOYO® in its backpack, sold as an accessory, or in the protective bag already supplied.

* Since 2012, the YOYO® strollers (folded dimensions 52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 inch) are accepted or recognized as cabin luggage by most airline companies. However, cabin luggage standards may vary according to the airline and we therefore recommend checking with your chosen airline before travelling for the latest applicable cabin luggage allowance.

It's pure magic! With one hand, it folds and unfolds in an instant, even when your child is in your arm.

The upper part of the adapters remains clipped to the car seat. The lower part (with a white button) can stay on the armrests of the stroller when YOYO® is folded.

On the shoulder, thanks to its comfortable, padded shoulder strap in mesh, putting the wheels outwards and the hood against you. By hand, hold it by the chrome handle. And when you unfold YOYO®, the strap automatically slots into the basket.

Yes, YOYO® can stand on its own when folded.

Yes, the handlebar folds easily, which allows YOYO® to go under the turnstiles of the metro and take up minimal space in a restaurant. In the bassinet and newborn pack versions, YOYO® can turn into a baby changing facility.

YOYO+ is designed to accommodate a child weighing up to 18 kg (39.7 lbs).
YOYO² is designed to accommodate a child weighing up to 22 kg (48.5 lbs).
YOYO³ is designed to accommodate a child weighing up to 22 kg (48.5 lbs).

However, maximum weight allowance varies for the following locations:
- 15 kg (33.1 lbs): Israel and Taiwan.
- For AMERICA (United States & Canada) only YOYO³ and YOYO®² US10111 are designed to accommodate a child weighing up to 22 kg (48.5 lbs).

Frame and wheel axles are in aluminum, stainless steel and high-performance technical plastics. Our packaging is made from recycled cardboard, without any glue and is printed with soy ink.

Yes! The YOYO® 6+ fabrics are compatible with all YOYO® frames. Textiles in the newborn pack and the bassinet are only compatible with frames equipped with a reversible backrest.

Yes, all YOYO® fabrics, including the basket and 6+ seat cover, are very easy to remove and are machine washable at 30°C. 
The fitted sheet, mattress, foot cover, and canopy of the bassinet are also machine washable at 30°C.

The chemical safety of YOYO® products complies with the Stokke RSL (Restricted Substances List), which sets the industry benchmark for the highest level of chemical substance control. This ensures that all components on YOYO® products meets or exceeds all relevant safety standards and regulations related to chemical content.

Yes, as the 6+, bassinet and newborn pack are sold separately, you can change the color on a whim. These fabrics are interchangeable on all YOYO® frames, except those that cannot accommodate reversible backrests.

With YOYO®, there's no need to block the front wheels! The wheels are fitted with the patented 'Soft-Drive' system which eliminates the steering drag of rough terrain.

Yes in "push-push" mode, with a pedal design which simplifies use.

Yes, in the 6+ version, the harness straps can be adjusted to four different positions, while two positions on the newborn pack. The bassinet does not feature a harness.

YOYO® bassinet attaches to YOYO³, YOYO² and YOYO+ using the included adapters.

Yes, YOYO® can be folded and unfolded with the bassinet adapters attached.

YOYO® bassinet can be disassembled into two parts for optimal storage (48 cm x 44 cm x 30 cm when disassembled), but it does not fold when it is on the frame. To fold YOYO®, simply remove the bassinet and carry it by hand, and fold the stroller frame, which can be carried on the shoulder.

The YOYO® handlebar does not lock so that the YOYO® stroller remains easy to unfold without the need to simultaneously operate the white buttons. According to our user guide, it is recommended to carry the YOYO® with the folded handlebar facing the user.

The reclining backrest is not required in the bassinet configuration, however it may remain on the frame if necessary.

Like the size of an airplane cabin luggage: 52 x 44 x 18 cm (20.5 x 17.3 x 7.1 in). Needless to say it fits very easily in the trunk of a small car, but also under a train seat and, of course, in the overhead compartment on the plane*. Its unfolded dimensions are:

• In the newborn pack and 6+ versions: 106 x 44 x 86 cm (41.7 x 17.3 x 33.9 in)
• In the bassinet version: 106 x 44 x 96 cm (41.7 x 17.3 x 37.8 in)

* Since 2012, the YOYO® strollers (folded dimensions 52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 in) are accepted or recognized as cabin luggage by most airline companies. However, cabin luggage standards may vary according to the airline and we therefore recommend checking with your chosen airline before travelling for the latest applicable cabin luggage allowance.

6.2 kg (13.7 lbs) for YOYO® in 6+ version.

6.6 kg (14.6 lbs) for YOYO® in newborn pack version.

8.1 kg (17.9 lbs) for YOYO® in bassinet version.

A record for an all-in-one city stroller that can be upgraded from birth onwards!

The basket on YOYO³ can carry up to 10kg when the one on YOYO² and YOYO+ can carry up to 5 kg (11 lbs) and its shape makes it very accessible from the front and the rear.

Yes, the 6+ has a multi-position reclining backrest.

The textiles used in YOYO® strollers meets the Stokke textile performance test requirements. This includes global standards for colorfastness, washing simulation, abrasion resistance, and light exposure, water repellency and UV protection, ensuring high-quality textiles for all YOYO® strollers.

YOYO® strollers undergo rigorous testing by several globally recognized third-party laboratories. For instance, YOYO® strollers surpass the European baby stroller standard for irregular surface testing with over 216,000 cycles (the standard requires 72,000 cycles). This test simulates pushing a loaded stroller over uneven surfaces for more than 400 km without any failures.

YOYO® strollers are also tested to the European baby stroller standards handle durability test with over 13,300 cycles. This test simulates real-life scenarios such as going up and down a curb, ensuring high quality through the lifetime of the stroller.

All accessories are compatible with YOYO³ except YOYO handlebar and YOYO wheels pack.

Yes, all Stokke® YOYO® accessories are compatible with BABYZEN YOYO and vice versa.

BABYZEN company was acquired by Stokke in 2021 and all products are being rebranded with Stokke®. All products are compatible with each other and manufactured to the same exacting standards.

YOYO³ frame comes with a 2 year warranty on which you can add a third year by registering your frame on stokke.com. If you buy your stroller from stokke.com, the third year of warranty will be automatically added. YOYO² and all other YOYO® products come with a 2 year warranty.