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  • Are YOYO mittens compatible with all YOYO® strollers?

    Read More

  • Where are the Stokke® Nomi® products made?

    Chairs are made in Hungary. Cushions are made in China. Read More

  • How do I clean the BedBox™?

    You can remove any dirt or stain from the body of the BedBox™ using a wet cloth. The detachable pulling strap can be washed in the machine using delicate cycle at 30° Celsius Read More

  • How should I clean the textiles and bedding in my Stokke® Sleepi™?

    Please look at the provided care instructions on the product care label for more detailed information. For all products before September 2022: All Stokke® Textiles and Bedding Sets are 100% cotton or terry cloth and are fully machine washable at 40° Celsius/ 104° Fahrenheit. Read More

  • Can you use YOYO® footmuff with the YOYO® newborn pack and bassinet?

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  • What standards do the Stokke® Mesh Liner comply with ?

    "The standards the Stokke® Mesh Liner comply with are: • ASTM F1917-12 – “Infant Bedding and Related Accessories” ASTM F1917-20ε1 Standard Consumer Safety Performance Specification for Infant Bedding and Related Accessories • The above standards specifically aim to ensure safe design and sufficient care instructions for safe and proper use of a Mesh liner • Stokke® Mesh Liner have been tested for CO2 retention and results show no increase of CO2 in the crib environment. • Stokke® Mesh Liner is designed with specific dimensions and breathable materials to ensure optimum air flow." Read More

  • Is YOYO® car seat by BeSafe® secure?

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  • How do you install YOYO® skis?

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  • How do I assemble and use the Stokke® Mesh Liner correctly?

    Made exclusively to fit the unique shape of the Stokke® Sleepi™ Mini or bed, our liner is both breathable, soft and beautiful. The modern 3D mesh fabric provides optimal airflow for a safe sleep. ​ - Start with the seam parallel to the Bed end - Attach the Velcro straps to the crib rails going around - Always make sure the mesh liner is fixed correctly and tightly to avoid sagging. Check frequently that all velcro straps are firmly tied to the crib rails. Please re-tie if necessary. - Remove the Mesh Liner when the child can sit unaided or pull themselves up to a standing position. Read More

  • What is the recommended age to start using the BedBox™?

    We suggest a minimum age of 2 years, as most airlines assign children their own seat from that age. In addition, the bed feature of the BedBox™ requires a full seat for use. We also recommend the child to be 3 years old when sitting/riding on the BedBox™, as the child's feet should touch the ground as a safety precaution. Read More

  • Does the BedBox™ have to be stowed during turbulence?

    Technically, yes! the BedBox™ should be stowed during the periods of turbulence and this is easily done by putting it under the seat in front. However, this depends on the severity of the turbulence and the crew's instructions about this. Not in all cases of turbulence will you be required to stow luggage and comfort devices and this applies as well for the BedBox™. In any case, we recommend your child has the seatbelt fastened to guarantee safety when unexpected turbulence occurs. This is possible while using the bed feature of the BedBox™ and even if the child is laying down sleeping  Read More

  • How can I benefit from the Extended Warranty registration?

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  • Which baby carrier would be best for me or my clients?

    No one type of baby carrier is better than another, it depends on the preferences and habits of the baby and the carrier, as well as their body types. The easiest way to find out is to attend one babywearing workshop where a consultant can help you to try the different types of carrier. A baby carrier should provide the best physiological position for the baby whilst also remaining comfortable for the wearer. Read More

  • Is YOYO® equipped with a brake?

    Yes in "push-push" mode, with a pedal design which simplifies use. Read More

  • What are the baby carriers made from?

    Read More

  • Have the Stokke® Limas™ carriers been designed for every body type?

    Read More

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All copyrights and other intellectual property rights subsisting in this website and its contents are the property of Stokke LLC, (including, but not limited to, all texts, documents, brochures, graphics, logos, trademarks, product names, images, website design and layouts). Any reproduction, transfer, modification, utilization or publication of the website or its contents in its whole or part in any form, (including, but not limited to, framing, incorporation into other websites or other publications),for any public and/or commercial purpose is prohibited without the prior written consent of Stokke LLC.

 

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Shipping & Delivery

Stokke.com orders will arrive by standard ground shipping within 5-9 business days. Please note that expedited shipping is currently unavailable at this time. *Weather, peak shopping seasons, holidays and pandemics may delay shipping.

 

Shipping & Handling Fees

Order Total Cost
$0 - $50 $9.99
Above $50 Free

 

Return & Refund Policy

Stokke’s shipping policy applies only to those orders placed on Stokke.com or BABYZEN.com. Products purchased from another retail outlet will need to be processed through that retailer. If you've placed an order with any of our authorized Stokke® retailers, please contact the retailer directly for more information.

Stokke® should be notified within 14-days from the date of delivery for the following:

  • If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please Contact Customer Service to contact Stokke® Customer Service or call us Monday – Friday 9 am - 5 pm EST for further assistance with an exchange or refund.
  • If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.

IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.

Read more information here