Where do I find the serial number of my Tripp Trapp®?
Can I use the Stokke® Tripp Trapp® chair at our bar table?
How do I get spare parts for my Stokke® Tripp Trapp® chair?
If your Stokke® Tripp Trapp® is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the chair's serial number (printed on the box and on the bottom section of the chair). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance.
At the top of our website www.stokke.com, under 'Find your retailer', you can search for your nearest one. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period.
For more information on Stokke® product warranty and how to register your Stokke® Tripp Trapp® chair for Extended Warranty (7 years after the date of purchase), please follow this link: http://w.stokke.com/#/
Replacements for missing parts of the Stokke® Tripp Trapp® chair, such as seating or foot plates, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the proof of purchase.
You are also asked to provide the serial number of the chair, which you will find printed on the bottom side leg. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase. You can also contact any other Stokke® retail partner for assistance in this matter.
You can search for your nearest one via the link below:
How do I know whether my Tripp Trapp® chair is compatible with the Stokke® Baby Set™ or Newborn Set™?
The current ® Baby Set as well as the Newborn Set are compatible with all Tripp Trapp® chairs produced from May 2003. This corresponds to serial numbers starting with 3 or higher. The serial number and production date are printed on the bottom of the right side leg.
If you are unable to make out this information on your Tripp Trapp® chair, you can also measure the gap between the two back rest pieces: prior to May 2003, this measured approx. 2.5 cm, while on chairs since May 2003 it is approx. 3.5 cm. Chairs produced before May 2003 are not compatible with the current ® Baby Set and the Newborn Set. Earlier models of the Baby Set, with wooden rail, are unfortunately no longer available.
Why did Stokke® change from a wooden safety rail to the current plastic Tripp Trapp® Baby Set™?
There are several advantages to the current Tripp Trapp® Baby Set made from recyclable plastic over the previous wooden design:
- The shape encourages a proper seating posture from the very beginning and in a addition it serves as a correct adjustment of the chair's settings.
- The two separate leg spaces and that the front bar offers a more precise fit increases its safety.
- Furthermore the new set is easy to clean (it can even go in the dishwasher).
What are the weight and dimensions of the Stokke® Tripp Trapp®?
Dimensions of the chair after assembly are 79 x 49 x 46 cm.
Do currently available Tripp Trapp® accessories, such as Cushions or the Baby Set™, fit on my chair which has the earlier high, rounded back?
What is the maximum recommended load that can be safely placed on the Stokke® Tripp Trapp® chair?
Why is there no tray table fixed to the Stokke® Tripp Trapp® chair?
The Stokke® Table Top, a plastic tray with colourful templates which can be changed according to the child's age, was especially designed to complement the Tripp Trapp® chair in the highchair phase. It can be attached to the table with suction cups. For more information on the Stokke® Table Top, follow this link:
Available in the US and Canada only is the new Stokke® Tray, designed especially to be attached to the Stokke® Tripp Trapp® high chair in combination with the Tripp Trapp® Baby Set™. The Stokke® Tray comes in a single color, white, and is made of recyclable polypropylene, and guaranteed free from bisphenol and phtalates. Maintenance is easy as the Stokke® Tray is dishwasher safe.
I own several Stokke® Tripp Trapp® chairs which are nominally of the same colour but look different. Can this be?
My new Stokke® Tripp Trapp® chair seems wobbly after assembly. Did I do something wrong?
Loosen all screws slightly, make sure the chair is standing on a level surface, have an adult sit on the upper plate, and tighten the screws one by one – alternating between top left, bottom right and so on. The chair should now be stable.
If this is not the case, please submit a claim with the retailer you purchased your Tripp Trapp® from, providing them with the serial number (which is located on the bottom of one of the siderunners) and both of the chair's legs, so that they can order a replacement pair for you.
How do I clean my Tripp Trapp®?
Since when do the Stokke® Tripp Trapp® chairs not have the cut out notch on the inside of the side rails?
Can I get a 5-point (US) harness in Europe?
The US version of the harness is indeed a 5-point harness with a crotch strap which comes fixed to the chair.
The EU version of the harness does not have the crotch strap and can only be used complimentary to the Tripp Trapp® Baby Set.
The US version is not for sale in the EU. The different designs are a result of different safety standards on high chairs.
What are the differences between the Stokke® Tripp Trapp® and the Stokke® Steps™ ranges?
How do I know which version of the extended gliders I need?
The Extended Gliders and their design changed in the first quarter of 2013, so about March 2013.
The first version of the gliders required screws to be used in order to assemble the plastic gliders as well as the extended gliders. This also means that that holes found underneath the chair are smaller, than that of the later chairs.
The second version of the gliders only requires the simple insertion of black plastic gliders/feet through the application of pressure. Thereafter the extended gliders simply slide on from the black of the chair. You will also see that the wholes for the later chairs manufactured after March 2013 have much larger holes underneath the chair.