Warranty and aftersales
What should I do in case of a quality issue with my Stokke® product?
How can I benefit from the Extended Warranty on Stokke® products?
What does the Stokke® Retailer need in order to process any enquiry, repair or claim?
In order to process your claim, the Stokke® Retailer will need the following three items from you:
- Proof of purchase in the form of the original receipt
- The Extended Warranty Certificate (if the the item is older than 24 months) and
- Serial number of your Stokke® Product
Is it possible to enjoy the Stokke® Extended Warranty for a secondhand buyer?
Yes, when the original receipt is handed over and a copy of the extended warranty. This copy can be sent to CS in order to delete the original extended warranty owner. The second owner can now register the product through the following link:
Can I go to any Stokke® Retailer to process enquiries and claims?
If you have a query or claim regarding your Stokke® product, please go to the following link: www.stokke.com/global/home#findstore. Please select your country, region and your Stokke® product.
Once you have selected the three options under "Find your Retailer" you will be shown an interactive map of where your nearest retailer is. Each authorised Stokke® retailer, who sells your Stokke® product of choice will be able to assist you with any queries you may have.
Why do I have to go to a retailer in order to make a claim or get spare parts?
In order for Stokke® to provide you with the premium service, it is imperative that our retail partners provide us with detailed information regarding the quality of Stokke® products, so that the quality of the products can be controlled and managed at a premium level.
Our authorised Stokke® retail partners are all trained and qualified personell that will be able to assist you with any Stokke® product related query that you may have - given that they stock your Stokke® product.
In the event that they are unable to assist you, they will contact us, in order for them to offer you the best possible solution.