我要如何更換Stokke™ Xplory®嬰童車損壞的零部件?

If your Stokke® Xplory® is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred. For more information on Stokke® product warranty and how to register your Stokke® Xplory® stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/ Replacements for missing parts of the Stokke® Xplory®, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Xplory®. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase. You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore

對於我們產品的維修都一般會通過我們的零售商處理,因此我們建議您聯繫您當初購買Stokke™ Xplory®嬰童車的商店並且向他們提供關於產品品質問題的資訊以及嬰童車的序號(可以在前輪之間的底部找到)。如果您不方便聯絡當初購買的零售商,您可以登陸Stokke官網,http://www.stokke.com/zh-cn/global/contact-us填寫訊息,我們的客服會協助您。 能否根據Stokke™ 產品的條款保修取決於是否在保修期內申請。想要瞭解更多的關於Stokke™ 產品的保修資訊或者如何註冊Stokke™ Xplory®嬰童車的延長保修(在購買產品3年以上發現嬰童車產品的品質問題的),請點擊以下連結: http://guarantee.stokke.com
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