我如何獲得Stokke® Xplory® 嬰童車的售後服務,或更換損壞的零件?

If your Stokke® Xplory® is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred. For more information on Stokke® product warranty and how to register your Stokke® Xplory® stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/ Replacements for missing parts of the Stokke® Xplory®, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Xplory®. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase. You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore

如果您的Stokke® Xplory®壞了,我們建議您聯系您當初購買Stokke® Xplory®嬰童車的商店,並向他們提供關於與損壞部件相關的信息以及嬰童車的序列號。如果您不方便聯絡當初購買的商店,您可以登陸Stokke官網,在官網頂部,點擊“找到您身邊的零售商”,您可以找到距離您最近的我們的零售商合作夥伴,然後聯系他們,需求幫助。
根據不同的問題類型,零售商可以幫您訂購壹個更換零件,也可能會更換整個產品。整個售後服務是否享受Stokke®產品質量保證條款,取決於質量申訴是否在保修期內提出。如果不是在保修期內提出,可能會涉及壹些費用。想要了解更多的關於Stokke®產品質量保證條款及如何註冊Stokke® Xplory®嬰童車的延長質量保證 (自購買日期三年)。請點擊以下鏈接:http://w.stokke.com/#/
對於遺失的Stokke® Xplory®嬰童車部件,如輪子,可以新向您當地的Stokke®零售商購買。
您在註冊延保中輸入的詳細信息必須與購買憑證上的信息壹致。您還需提供嬰童車的序列號,該序列號的Stokke® Xplory®車架底部。完成註冊後,註冊證明會通過郵件發送給您。您可以將更換零件的要求發給零售商,並提供延保證明和原購買憑證。
您也可以聯系任何其他Stokke®零售夥伴尋求關於此事的幫助。您可以通過以下鏈接搜索最近的零售商:
http://www.stokke.com/de-de/findstore#
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