我如何獲得Stokke® Xplory® 嬰童車的售後服務,或更換損壞的零件?
If your Stokke® Xplory® is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred. For more information on Stokke® product warranty and how to register your Stokke® Xplory® stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/ Replacements for missing parts of the Stokke® Xplory®, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Xplory®. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase. You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore
根據不同的問題類型,零售商可以幫您訂購壹個更換零件,也可能會更換整個產品。整個售後服務是否享受Stokke®產品質量保證條款,取決於質量申訴是否在保修期內提出。如果不是在保修期內提出,可能會涉及壹些費用。想要了解更多的關於Stokke®產品質量保證條款及如何註冊Stokke® Xplory®嬰童車的延長質量保證 (自購買日期三年)。請點擊以下鏈接:http://w.stokke.com/#/
您也可以聯系任何其他Stokke®零售夥伴尋求關於此事的幫助。您可以通過以下鏈接搜索最近的零售商:
http://www.stokke.com/de-de/findstore#