我如何获得Stokke® Crusi™婴童车的售后服务,或更换损坏的零件?

If your Stokke® Crusi™ is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred. For more information on Stokke® product warranty and how to register your Stokke® Crusi™ stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/ Replacements for missing parts of the Stokke® Crusi™, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Crusi™. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase. You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore

如果您的Stokke®  Crusi™坏了,我们建议您联系您当初购买婴童车的商店,并向他们提供关于与损坏部件相关的信息以及婴童车的序列号。如果您不方便联络当初购买的商店,您可以登陆Stokke官网,在官网顶部,点击“找到您身边的零售商”,您可以找到距离您最近的我们的零售商合作伙伴,然后联系他们,需求帮助。
根据不同的问题类型,零售商可以帮您订购一个更换零件,也可能会更换整个产品。整个售后服务是否享受Stokke®产品质量保证条款,取决于质量申诉是否在保修期内提出。如果不是在保修期内提出,可能会涉及一些费用。想要了解更多的关于Stokke®产品质量保证条款及如何注册Stokke® Xplory®婴童车的延长质量保证 (自购买日期三年)。请点击以下链接:http://w.stokke.com/#/
对于遗失的Stokke®  Crusi™婴童车部件,如轮子,可以新向您当地的Stokke®零售商购买。
您在注册延保中输入的详细信息必须与购买凭证上的信息一致。您还需提供婴童车的序列号,该序列号的Stokke®  Crusi™车架底部。完成注册后,注册证明会通过邮件发送给您。您可以将更换零件的要求发给零售商,并提供延保证明和原购买凭证。
您也可以联系任何其他Stokke®零售伙伴寻求关于此事的帮助。您可以通过以下链接搜索最近的零售商:
http://www.stokke.com/de-de/findstore#
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