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Stokke®’s shipping policy applies only to those orders placed on Stokke.com. Please note that Stokke® can only accept returns of merchandise purchased through our website. Products purchased from another retail outlet will have to be processed through that retailer.
If you´ve placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.
Order Changes or Cancellations:
We strive to deliver your Stokke® products as soon as possible. Your order normally ships from our warehouse on the next business day after it has been placed. Any changes to your order must be made on the same day of placement. Unfortunately, changes to your order can´t be made after it has been shipped from our warehouse.
Stokke® cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. To provide you the best service, Stokke® reserves the right to choose a carrier that is most suited to handle your order. The selected carrier depends on your region and the size of your order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart. In general, shipping lead time is typically 2-5 workdays, depending on where in Europe the order is being delivered.
Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.
Stokke® orders which have a value of more than €50 will be shipped free-of-charge.
Stokke® currently ships to:
Stokke® does not deliver to the following destinations:
French DOM, TOM, CTOM, New Caledonia and Cityssimo
If, for any reason you wish, or need, to return your purchase from Stokke.com, you can easily do so within 30 days of delivery.
If your item has incurred damage during delivery, has missing parts or you have received the incorrect item, please contact Stokke® Customer Service through our website www.stokke.com for assistance.
Stokke® should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 14 days after delivery in order to process a refund.
Which Items Can be Returned?
Stokke.com can only accept returns of merchandise purchased from our website, products purchased at another retail outlet will not be accepted.
Personalized items cannot be returned.
All returned items must be:
How to Return a Product?
Your order includes a return label inside the parcel.
Simply place the return label on the parcel you wish to return and take it to the nearest UPS drop-of station.
Find your nearest UPS location ups.com .
If you have questions, please contact customer service.
Which Returns Cannot be Refunded?