JetKids™ by Stokke® Bedbox™

Customer Service

  • What is the BedBox™?

    BedBox™ is the only ride-on, carry-on, and sleep-on suitcase for children.

  • How do I use the BedBox™?

    Step 1: Place the BedBox™ in front of you seat. Optional: Use the strap on the BedBox™ to secure it to the seat.

    Step 2: Push the side buttons and lift to remove the lid. Flip the lid and place it back on the BedBox™. You have five levels to adjust the height to match the seat.

    Step 3: Slide out the extension plate.

    Step 4: Place the mattress on the seat and the extension pate.

    Step 5: Relax and enjoy the trip!

  • What is the recommended age to start using the BedBox™?

    We suggest a minimum age of 2 years, as most airlines assign children their own seat from that age. In addition, the bed feature of the BedBox™ requires a full seat for use. We also recommend the child to be 3 years old when sitting/riding on the BedBox™, as the child's feet should touch the ground as a safety precaution.

  • Do the wheels of the BedBox™ lock?


  • My kid is less than 24 months old, is there a specific reason why the bed feature on the BedBox™ shouldn’t be used by him/her?

    Most airlines assign children their own seat from the age of 2 and the bed feature of the BedBox™ requires 1 entire seat to be used. The main reason why we suggest a minimum age of 24 months is to guarantee that your child has enough room for him/herself to use the BedBox™ on-board.

  • What is the maximum suggested age for the use of the BedBox™?

    Dependent on how tall your child is, BedBox™ should comfortable for your child. We therefore suggest that the BedBox™ be used up to the age of 7. BedBox™ is tested for a weight up to 35 kg.

  • Where can I use the BedBox™?

    The BedBox™ is your child's suitcase perfect for all kinds of travel. The use of the bed feature of the BedBox™ is perfect for use on trains, planes, and cruises.

  • How much can I store in the BedBox™?

    The BedBox™ has 23L storage capacity without the mattress, and 18L when the mattress is inside. In addition to this, the BedBox™ has a small compartment in the lid for small items (3L). BedBox™ can store all the essentials for a long haul trip with a little one.

  • Can you reach items when the child is asleep on the BedBox™?

    Yes! There is a small gap between the lid and the body of the BedBox™ which allows you to take out items from inside the product.

  • Can I use the BedBox™ on a bulkhead seat?

    Yes, the BedBox™ works on bulkhead seats. The BedBox™ will stay in place thanks to the mattress design and the weight of your child on it but you can add extra stability to it by attaching the strap to the bar under the seat to secure the BedBox™. This is shown on our user guide.

  • Can I use the BedBox™ on an emergency exit row?

    No, you cannot use the BedBox™ on the exit row. This is to prevent blocking the way out in case of emergency and because children under the age 16 are not allowed to seat on this row.

  • Which seats can I use the BedBox™ on?

    The BedBox™ can be used on the window seat or the middle seat in a twin aisle aircraft. It is important that no-one’s exit is blocked by the use of the BedBox™.

  • Can I use the BedBox™ on a premium economy/business class seat?

    The BedBox™ is primarily designed for use in standard economy but we are aware that some of our customers have used the BedBox™ on premium economy and business class seats. Please note that the mattress may not be as wide as the seat and the extendable plate might not slide out to the whole seat pitch.

  • Can I use the BedBox™ on a first class seat?

    First Class on airlines generally is a bed anyway and therefore the BedBox™ is not necessary.

  • Does my child need their own seat to use the bed feature of the BedBox™?

    Yes! BedBox™ requires a full seat. 1 BedBox™ per child per seat

  • What happens if the seat in front reclines?

    The seat in front can still recline whilst the BedBox™ is in use. It won’t effect the passenger in front or the child on the BedBox™. The BedBox™ is positioned below the recline of the seat.

  • Will the BedBox™ be counted as luggage?

    Yes, the BedBox™ counts towards your child's carry-on luggage allowance

  • Can the BedBox™ be checked-in the aircraft cargo?

    We recommend not having the BedBox™ checked-in as this was designed to be used during the flight, and mishandling of the product may cause damage.

  • Is the BedBox™ carry-on dimensioned?

    The BedBox™ fits universal carry-on dimensions. The dimensions are (LxWxH) 46 x 20 x 36 cm (18.11 x 7.87 x 14.17 inch). We advise that you check the airline’s carry-on dimensions for further clarification.

  • Does the BedBox™ fit in the over head compartment or under the seat in front?

    The BedBox™ fits in the overhead compartment and under most seats.

  • Do all airlines allow the BedBox™ onboard?

    As a carry-on is should be permitted onboard any airline as long as it is covered by your ticket fare.

    As a bed feature, most airlines have allowed the use of it and you can find a full list of these family friendly airlines here

  • What kind of approvals does the BedBox™ have?

    The BedBox™ does not require approval from the airlines as it is not a Child Restraint Device like a car seat that can be used during taxi, take off, landing and turbulence. The BedBox™ is a comfort device which can only be used during the cruise portion of the flight. The BedBox™ complies with International Civil Aviation Organization (ICAO) Standards and Recommended Practices which are the umbrella regulations created by the UN for all regional airline safety regulations. It is up to the individual airlines to review and approve the BedBox™ and many major international airlines have already done this. You can see the list here:

  • What safety tests has the BedBox™ passed?

    There are no current safety tests available for comfort devices like the BedBox™ to be tested upon. The BedBox™ is individually tested by many major international airlines, please see the list here However, we have assessed the BedBox™ using the IATA decision tool for non-certified comfort devices like the BedBox™. IATA is The International Air Transport Association (IATA), and it is the trade association for the world's airlines, representing some 290 airlines or 82% of total air traffic. Its mission is to represent, lead, and serve the airline industry. IATA officially updated their Cabin Operations Safety Best Practices Guide, 4th edition, to include guidelines and a decision tool regarding Non-certified Comfort Devices, the category the BedBox™ falls into. This decision tool is also included in the “5th and 6th Edition”, latest updated January 2020, and shows how the BedBox™ is a safe comfort device. This document can be found on IATA’s website, here

  • Is the BedBox™ safe?

    Yes, the BedBox™ complies with ICAO Standards and Recommended Practices which are the umbrella regulations created by the UN for all regional airline safety regulations. It is up to the individual airlines to review and approve the BedBox™ and many major international airlines have already done this. You can see the list here:

  • I flew with X airline. They didn’t allow me to use the BedBox™!

    unfortunately, not all airlines have reviewed the BedBox™ yet and therefore not allowed the use of the BedBox™ on their flights. We are working on getting more airlines to review the product and get their approval as soon as possible.

  • Do I have to stow the BedBox™ for take-off and landing?

    Yes. The BedBox™ must be correctly stowed under the seat in front or in the overhead locker for take-off and landing.

  • When can I use the BedBox™ on my flight?

    The bed feature of the BedBox™ can be used during the cruising portion of the flight. This is when the seat belt sign if off after take-off.

  • Does the BedBox™ allow the use if the seat belt?

    Yes, your child will be able to have the seat belt fastened while using the bed feature of the BedBox™, even while sleeping.

  • Do multiple versions of the BedBox™ exist? How do I know which version is which?

    Yes, there are three version of the BedBox™. Here’s how to identify them:

    Version 1 (V1): Light grey colored with either blue or red strap and accents. The mattress is white with thick arm rests that are detachable with Velcro.

    Version 2 (V2): Colored Blue Sky, Green Aurora or Pink Lemonade. The mattress is white with thick arm rests that are detachable with Velcro.

    Version 3 (V3): Colored Blue Sky, Green Aurora or Pink Lemonade as per V2. The mattress is light grey, the arm rests are sown into the mattress and will naturally fall outwards away form the child. They are thinner, allowing for more storage of regular contents. The V3 mattress can be separated into two pieces, one to use on the seat and one to place over the extension plate.

  • What improvements have been made from version 1 to 3?

    V1 to V2: (1) new colors; (2) stronger hooks; (3) improved wheel structural design; and (4) extension plate on the lid with an opening feature allowing 2L extra storage

    V2 to V3: (1) lighter and smoother packaging to reduce environmental footprint; (2) further improvements to the wheels and wheel structure, with more dampening, for an even smoother and more comfortable ride! (3) new mattress, now machine washable; (4) slimmer mattress design that leaves more space for packing in the BedBox™; (5) mattress now comes in two pieces for more flexibility, when e.g. only being used as a leg rest; (6) new strap clips in plastic, stronger and more durable than the previous ones in metal. Easier to clip/unclip to/from BedBox™.

  • What are the differences to the newest mattress?

    Vertical anti-skid stripes to keep the mattress in place on any kind of seat and elastic bands, to secure the mattress in place on top of the extension plate.

    Machine washable at 30 degrees Celsius, delicate cycle and dry flat.

    Detachable with two snap buttons, created the possibility of packing the mattress covering the extension plate into the lid. Opens up for even more packing space in the BedBox™.

  • Will the mattresses fit any version of the BedBox™?

    Yes! Both versions of the mattress will fit any version of the BedBox™

  • How do I clean the BedBox™?

    You can remove any dirt or stain from the body of the BedBox™ using a wet cloth. The detachable pulling strap can be washed in the machine using delicate cycle at 30° Celsius

  • What is included with the BedBox™?

    Each BedBox™ comes with a mattress, an user guide, a pulling strap, and a set of stickers to decorate it with.

  • How much will the BedBox™ extend the seat forward?

    BedBox™™ creates a bed or resting area for your child thanks to the lid design and the extension plate.

    The lid itself allows you to extend the seat of your child by 17cm, and you can open it for an additional 10cm with the sliding extension plate. As a result, the BedBox™ will add extra 27cm to your child's seat.

    The average space between your seat in the one in front of an economy class seat is 30cm.

  • Can I remove or replace the sticker after putting them on the BedBox™?

    Yes, the stickers included are made of high-quality vinyl. Thanks to this, you can move or remove the stickers without leaving any residue or marks in the BedBox™™.

  • Does the BedBox™ have to be stowed during turbulence?

    Technically, yes! the BedBox™ should be stowed during the periods of turbulence and this is easily done by putting it under the seat in front. However, this depends on the severity of the turbulence and the crew's instructions about this. Not in all cases of turbulence will you be required to stow luggage and comfort devices and this applies as well for the BedBox™.
    In any case, we recommend your child has the seatbelt fastened to guarantee safety when unexpected turbulence occurs. This is possible while using the bed feature of the BedBox™ and even if the child is laying down sleeping 

  • Does the BedBox™ come decorated or ''plain''?

    The BedBox™ is indeed delivered to you ''plain'' but it includes a set of stickers for your child to decorate it with.

    You can choose to decorate it or not, and even remove the stickers at any point if you change your mind. This won't leave any trace or residue on the case.