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  • Is the Xplory® X carry cot suitable for overnight sleeping?

    No, the carry cot is not suitable for overnight sleeping because of European safety standards. The mattress is safe for sleeping as long as there is supervision. Read More

  • Can the Xplory® X shopping bag be purchased as a spare part?

    Yes, the shopping bag is available as a spare part. The Xplory® X shopping bag can be attached to Xplory® V3 onwards. Read More

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  • What is the CloudSleeper™?

    The CloudSleeper™ is the compact and lightweight children's travel bed from 3 years and above. It is a travel bed for home and away, an inflatable bed with no loose parts and an integrated pump. Read More

  • Are all Stokke® Xplory® Seats and carry cots compatible with all frames regardless of model and country version?

    All Stokke® Xplory® seats and carry cots are compatible with all Xplory® frames from version V3 onwards, regardless of the country version or model. However, keep in mind that through the years visual changes have been made and there might be colour deviations in the plastics, leatherettes, and textiles. Read More

  • Does the parasol fit on the Xplory® X?

    No, due to the redesign of the Xplory® X seat and carry cot, the parasol is no longer compatible with neither the seat nor carry cot of the Xplory® X. Read More

  • Where can I find the serial number on the Xplory® X?

    The serial number can be found underneath the chassis between the 2 front wheels. Read More

  • How much does the CloudSleeper™ weight?

    The CloudSleeper™ weights only 1.4kgs/3lbs. Read More

  • How much weight can the CloudSleeper™ take?

    The CloudSleeper™ is tested for a max weight of 150lbs/68kg. Read More

  • How long does it take to inflate?

    For the first time, it might take up to 3 minutes to infalte it. As you get used to the motion, it will take around 1 minute for the inflation. All in all, removing CloudSleeper™ form the compression cube, unfolding, and inflating it would typically take less than 3 minutes. Read More

  • Will the CloudSleeper™ fit inside the BedBox?

    Yes! The CloudSleeper™ fits perfectly inside the BedBox and still leaves some space available for some of your child’s personal belongings. Read More

  • How long does the CloudSleeper™ stay inflated?

    In normal circumstances, the CloudSleeper™ stays inflated for weeks and should not leak at all. However, as air expands with increasing temperature and contracts when cooled, you might experience some variation in firmness when, for example, moving the CloudSleeper™ from a hot to a cold area and vice versa. You can adjust the firmness at any time by giving it a few pushes on the pump area or releasing some air. Read More

  • Is the textile from Xplory® X water repellent?

    Yes, the textiles from the stroller is water repellant. Read More

  • What is the suggested age for use of the Stokke JetKids BackPack?

    The Stokke JetKids BackPack is designed for children from 2 to 7 years old. Read More

  • Up to what age can you use your YOYO® car seat by BeSafe®?

    Read More

  • Can you fold YOYO® with the rolling base of YOYO bag attached?

    Read More

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Shipping Policy


Shipping Methods:


Stokke® cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. To provide you the best service, Stokke® reserves the right to choose a carrier that is most suited to handle your order. The selected carrier depends on your region and the size of your order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart. In general, shipping lead time is typically 2-5 workdays, depending on where in Europe the order is being delivered.

Orders are shipped on normal business days between Monday -- Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.


Free shipping on orders above £139.


For more information about the shipping

Returns


If, for any reason you wish, or need, to return your purchase from Stokke.com, you can easily do so within 30 days of delivery.



Which Items Can be Returned?


Stokke.com can only accept returns of merchandise purchased from our website, products purchased at another retail outlet will not be accepted.
Personalized items cannot be returned.
All returned items must be:

  • In original condition
  • In the original packaging
  • Including all parts, accessories, manuals etc.

Which Returns Cannot be Refunded?


  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals.
  • Items returned after 30 days of received delivery will not be refunded.
  • Personalized items cannot be returned nor refunded.
  • For more information about the returns