Product Reclamations

Customer Service

    Welcome to Stokke® Reclamation Portal

    We regret to hear about the issues you are having and would like to help you further.

    Learn more about our recall of Stokke® YOYO³ prams produced in 2024 and identifiable by the letters ‘AA’ in the serial number by clicking here

    If you have an issue relating to your purchased product, please place a claim clicking on the button below.

     

    In order to efficiently process your request, please provide us the details listed below:

    • Date of purchase
    • A photo of your receipt or a screenshot of your order confirmation
    • The Serial number of your product (if you do not know where to locate this, please visit the FAQ page of Stokke.com for details)
    • Photos/videos of the fault
    • A short description of the fault and how it happened
    • Your contact details including your telephone number which should include the country code, e.g. +44, in the event we need to contact you
     

    We aim to respond to you within two business days of receiving your claim submission. You are also most welcome to contact us if you need assistance through our Contact Us form. Please remember to use the Case number as reference whenever you contact us to better improve our service.

     

    We thank you for taking the time to provide us this information. Rest assured, we will assist you as quickly as possible.

     

    Best wishes from Stokke®

  • Stroller repair centre

    At Stokke® we want to make sure our strollers remain functional for years to come and to add to our sustainability initiatives, we have partnered up with repair centres to ensure that you’re able to seek assistance even past the warranty period.

    • In case your stroller is still within the warranty period:
    o Please get in touch with customer service by filling out the Product Reclamations form so one of our agents can find the most optimal solution for the problems you may be facing. This may or may not involve the repair centre.
    • If your stroller is no longer within the warranty period:
    o We ask that you contact the repair centre directly for a cost estimate.

    Stokke® strollers that are supported by the local repair centre:

    • Stokke® YOYO®
    • Babyzen™ YOYO
    • Stokke® Xplory®
    • Stokke® Trailz™
    • Stokke® Crusi™

    Repair Centre contact details:

    Buggy Pitstop
    Studio 3A
    Whitefriars Studios
    Windsor & Newton Building
    Whitefriars Avenue
    HA3 5RN
    Harrow (London)
    United Kingdom
    Tel: +44 203 876 7778
    Site: www.buggypitstop.co.uk
    E-mail: info@buggypitstop.co.uk


    For out of warranty repairs:

    Once you’ve reported the issue with your stroller via e-mail, our repair centre may ask for a photo/video for confirmation. Once confirmed, the repair centre will coordinate the best method to retrieve your stroller. Once this has been determined, you will receive a cost estimate. The goal is to have your stroller back in your possession within 3-5 working days.

    *If you are located in London and are looking for a YOYO repair, you may also drop by for an Express repair service to have any issue resolved the same day.


    Other services provided include:

    Deep cleaning
    - Full fabric hand and machine wash
    - Polishing of chassis
    - Wheels lubricated, polished, and hair and dirt removed
    Steam cleaning
    - Fabrics steamed
    - Chassis steamed
    - Wheels lubricated and steamed
    Chassis cleaning
    - Chassis steamed
    - Wheels lubricated and steamed