- What are the weight and dimensions of the Stokke® PramPack™ Travel Bag?
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How do I know whether the Stokke® Xplory® Sibling Board fits my Stokke® Xplory® Stroller?
Our Design Team identified a need for the Sibling Board, therefore it was only designed from the Xplory® V3 and now the V4. To be more precise, it will fit on Stokke® Xplory® strollers with serial number 113464 and above. Read More
- How do I know whether the Stokke® Xplory® car seat adapters fit my Stokke® Xplory® Stroller?
- How can the Stokke® Xplory® Sheepskin Lining and Winter Kit sheepskin accessories best be maintained?
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Does the Stokke® Stroller parasol protect the baby against UV rays?
The parasol sold with the Stokke® Stroller has been tested by an independent testing institute for the level of UV protection it affords and it was found to have an Ultraviolet Protection Factor (UPF) of 50, which is classified as "Excellent Protection". However, it is still recommended to avoid exposing young children to direct sunlight for extended periods. Read More
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Are Stokke® Xplory® Carry Cots compatible with chassis regardless of model and country version?
Any Stokke® Xplory® Carry Cot is compatible with all Stokke® Xplory® chassis, regardless of country version or model. Read More
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Can I start using the Stokke® Xplory® Seat before my child is 6 months old?
"The Stokke® Xplory® stroller seat has been approved in the EU for use from the age of 6 months, so this is what we recommend. In the UK the Xplory seat is certified suitable from birth with the use of the baby wedge, due to differing standards. It is, however, up to individual parents to decide what is suitable for their child. In general, babies at this age should lie on a horizontal surface as much as possible, to offer optimal support to the spine and to facilitate breathing. Stokke® Xplory® stroller seat does recline to a near-vertical position and there is no specific reason not to use it for babies under 6 months. It is vitally important to make sure that the child is able to support its head. In any case, children to the age of approximately 6 months should not be kept in a pram for extended periods." Read More
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How can I get my Stokke® Xplory® stroller serviced or damaged parts replaced?
"Claims on our products are initially processed by our retailers. We therefore kindly ask you to contact the shop where you originally purchased your Stokke® Xplory® stroller and provide them with information regarding the quality issue as well as the stroller's serial number (which you can find on the bottom side in between the front wheels). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® Xplory retail partner for assistance. To search for your nearest one, please follow the link below. Make sure to select 'Xplory' from the product menu: http://www.stokke.com/about-stokke/where-to-buy.aspx Depending on the type of problem, the retailer will be able either to order a replacement part for you, replace the product in its entirety or have the stroller repaired. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period. For more information on Stokke® product warranty and how to register your Stokke® Xplory® stroller for our Extended Warranty (3 years after the date of purchase covering manufacturing defects in the chassis of the stroller), please have a look at: https://guarantee.stokke.com" Read More
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Are Stokke® Xplory® Stroller Seats and Carry Cots compatible with Stokke® Xplory® frames across the different models?
Yes, Stokke® Xplory® Stroller Seats and Carry Cots are compatible with Stokke® Xplory® frames across the different models (V1, V2 and V3). However, the seat upholstery for V1-V2 strollers is not compatible with seats of the Xplory® V3 and vice versa. Should you wish to upgrade the look of your V1/V2 Xplory® or wish to replace the textiles, a V3 XPLORY® Seat + Style Kit Seat (i.e. complete seat including textiles and standard accessories) is available, which can be mounted on Xplory® frames regardless of the model. Read More
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How should I clean my Stokke® Xplory® from dirt, mud, and outdoor elements?
The chassis and wheels of Stokke® Xplory® clean easily, removing dirt, mud, and other outdoor elements simply with a damp cloth without the need for detergents or other cleaning chemicals. <br /> Read More
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What should I do if food or drinks are spilt on my Stokke® Xplory® stroller?
Unlike other conventional strollers, all Stokke® Xplory® fabrics and textiles are easily removed as well as being fully machine washable at 40°Celsius/ 104° Fahrenheit. <br /> Read More
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Is there a new version of Stokke® Xplory®?
"At Stokke, we continuously evaluate feedback from the market to upgrade our products when possible. There is no new version of Stokke® Xplory, but a few upgrades have been made to the chassis. Recent upgrades to the Stokke® Xplory® chassis include direct attachment of the cup holder and shopping bag, upgraded button to fold the chassis and direction lock on the front wheels. All carry cots, seats, car seats and car seat adapters will fit onto the upgraded chassis. Accessories available separately will also fit, but shopping bags with new attachment clips will only fit chassis with serial numbers 102AA0331324 and above. For prices and availability, please check with your local retailer." Read More
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Does the Stokke® Xplory® parasol protect the baby against UV rays?
The parasol sold with the Stokke® Stroller has been tested by an independent testing institute for the level of UV protection it affords and it was found to have an Ultraviolet Protection Factor (UPF) of 50, which is classified as "Excellent Protection". However, it is still recommended to avoid exposing young children to direct sunlight for extended periods. Read More
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How many seating positions does Stokke® Xplory® offer?
Stokke® Xplory® offers 3 parent facing and two forward facing positions. Read More
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Are the textiles interchangeable (Xplory®, Crusi™, Scoot™, Trailz)?
The textiles are interchangeable between the Xplory®, Crusi™ and Trailz Seats (Stokke® Stroller Seat) as the seat models are fully compatible and similar in dimensions. The textiles for the Scoot™ are not interchangeable or compatible with any of the Seats and/or Carry Cots of the Xplory®, Crusi™ and Trailz. Read More
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Is it possible to still buy Xplory® V1 & V2 textiles from Stokke®?
Unfortunately the textiles for the V1 and V2 Stokke® Xplory® strollers are all completely sold out. Read More