At Stokke® we want to make sure our strollers remain functional for years to come and to add to our sustainability initiatives, we have partnered up with repair centres to ensure that you’re able to seek assistance even past the warranty period.

• In case your stroller is still within the warranty period:

o Please get in touch with customer service by filling out the Product Reclamations form so one of our agents can find the most optimal solution for the problems you may be facing. This may or may not involve the repair centre.

• If your stroller is no longer within the warranty period:

o We ask that you contact the repair centre directly for a cost estimate.

Stokke® strollers that are supported by the local repair centre:

• Stokke® YOYO®
• Babyzen™ YOYO
• Stokke® Xplory®
• Stokke® Trailz™
• Stokke® Crusi™

Repair Centre contact details:

Buggy Pitstop
Studio 3A
Whitefriars Studios
Windsor & Newton Building
Whitefriars Avenue
HA3 5RN
Harrow (London)
United Kingdom
Tel: +44 203 876 7778
Site: www.buggypitstop.co.uk
E-mail: info@buggypitstop.co.uk

For out of warranty repairs:

Once you’ve reported the issue with your stroller via e-mail, our repair centre may ask for a photo/video for confirmation. Once confirmed, the repair centre will coordinate the best method to retrieve your stroller. Once this has been determined, you will receive a cost estimate. The goal is to have your stroller back in your possession within 3-5 working days.

*If you are located in London and are looking for a YOYO repair, you may also drop by for an Express repair service to have any issue resolved the same day.

Other services provided include:

Deep cleaning

- Full fabric hand and machine wash

- Polishing of chassis

- Wheels lubricated, polished, and hair and dirt removed

Steam cleaning

- Fabrics steamed

- Chassis steamed

- Wheels lubricated and steamed

Chassis cleaning

- Chassis steamed

- Wheels lubricated and steamed