Shipping Policy
Stokke®’s shipping policy applies only to those orders placed on Stokke.com. Please note that Stokke® can only accept returns of merchandise purchased through our website. Products purchased from another retail outlet will have to be processed through that retailer.
If you´ve placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.
Shipping Methods:
Stokke® cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. To provide you the best service, Stokke® reserves the right to choose a carrier that is most suited to handle your order. The selected carrier depends on your region and the size of your order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart. In general, shipping lead time is typically 4 - 6 workdays, depending on where in Europe the order is being delivered.
Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.
Shipping Fees:
|
Order total |
Standard Delivery |
|---|---|
|
€0-€148,99 |
€19,90 |
Stokke® orders which have a value of more than €149 will be shipped free-of-charge.
Shipping Destinations:
|
Stokke® currently ships to: |
> |
|---|---|
|
Austria |
Lithuania |
Shipping Exclusions:
Stokke® does not deliver to the following destinations:
Aland Islands
Andorra
Azore Islands
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland
Order change/cancellation
Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:
- You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
- You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place. Please note that this is only possible if you refuse to accept the complete order. You can then place a new order on stokke.com as usual.