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If your Stokke® Crusi™ is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance.
At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred.
For more information on Stokke® product warranty and how to register your Stokke® Crusi™ stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/
Replacements for missing parts of the Stokke® Crusi™, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Crusi™. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase.
You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore