Shipping & Returns

Shipping & Returns

Shipping Method	Delivery Time	Cost
2-Day – FedEx	2 Business Days	$64.99
Standard – FedEx	5-7 Business Days	$9.99
Standard – FedEx (for orders greater than $50.00)	5-7 Business Days	Free of Charge

*Business days exclude weekends

Standard Order Processing:

We ship orders Monday through Friday, excluding holidays. To help ensure smooth delivery, please confirm your shipping information is accurate when placing your order.

Delivery Times:

Estimated delivery times are displayed in your shopping cart; however, external factors such as weather, peak shopping seasons, and holidays may cause delays. *Please note that Customer Service is unable to expedite or override any carrier delays.

Expedited Shipping with FedEx 2-Day: NEW

We offer FedEx 2-Day shipping for a flat fee of $64.99. Orders placed by 12:00 PM (noon) EST, Monday through Friday (excluding holidays), will be shipped the same day and delivered within 2 business days. This fee applies to each new order and cannot be combined with other orders once selected.

Exclusions:

Please note that expedited shipping is not available for the Sleepi® Crib, engraved items, or certain oversized items. Availability of expedited shipping may also vary based on location. By selecting expedited shipping, you agree to these terms.

Shipping Limitations:

Currently, we do not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the US Virgin Islands. Use our Store Locator to find an authorized retailer near you.

Delivery Restrictions: 

We are unable to ship to PO Boxes, Packing Stations, or Pick-Up points. If you're unavailable at the time of delivery, the carrier may leave your parcel at the nearest collection point. Unfortunately, we have no control over this process.

Signature Required:

A signature is required for any order totaling $300 or more.

Take Control with FedEx Delivery Manager

At Stokke®, we aim for a smooth delivery experience. Consider signing up for a FedEx Delivery Manager account to have more control over your Stokke® deliveries.

Sign up today for peace of mind, knowing your Stokke® products are delivered on your terms.

Order Modifications and Cancellations

Cancellation: Need to cancel your order? You can do so within 1 hour of placing it via the order confirmation page, your confirmation email, or your Stokke® account.

Modifications: Once an order is placed, it cannot be modified. If you need to make changes, cancel the order within the 1-hour window and place a new one.

Order Tracking

You’ll receive email updates as soon as your shipment is on the move. Want more control? Track your package using the Stokke® Chat Bot or manage your deliveries with FedEx Delivery Manager. Sign Up Now or sign in to get started!

Potential Delays

External factors like weather, peak shopping seasons, and shipping holidays may cause delays. We appreciate your understanding.

Damaged or Missing Items

Upon Delivery: Check your package as soon as it arrives. If something is missing or damaged, contact Stokke® Customer Service within 48 hours. If your package was purchased from another retailer and arrives damaged, follow that retailer’s specific process for handling damaged items.

Lost or Stolen Packages

Stokke® cannot be held responsible for lost or stolen packages once they’ve been delivered. To protect your purchase, ensure someone is available to receive the package, or arrange pickup at a FedEx location.

Price Adjustments

We’re happy to offer a one-time price adjustment on full-priced items purchased on Stokke.com U.S. within 7 days of purchase. Please note, price adjustments are not available for items already on sale.

Exchanges

We do not offer exchanges. To ensure you receive the perfect item, you're welcome to return your purchase within the 14-day return window and place a new order for the desired product. Please note that a $9.99 processing fee applies to returns.

Returns

How to Return: 

1. Access our Returns Portal and create your return label. You will need your order number and the email address associated with your purchase, which can be found on your order confirmation. 
2. Print the label, attach it to your package, and drop it off at a FedEx or participating partner locations. Please remove any old addresses or barcodes and only include items from the same order.
3. Once we receive your package, we’ll process your return and issue a refund within 14 days.

Return Processing Fee:
A $9.99 fee applies to each return request to cover processing and handling costs. This fee is charged for every new return or exchange initiated. 

Return Tracking:
You’ll receive email updates once your return is in transit.

Returns Policy

At Stokke®, we’re committed to your satisfaction. Please review our return guidelines below:

• Standard Returns: We accept returns within 14 days of delivery for items that meet the criteria outlined below.
• Holiday Returns: For holiday purchases, we've extended the return window to January 31, 2025, provided items meet our return conditions.

Return Criteria:

• Items must be new, unused, and in their original packaging, including all parts, accessories, and manuals.
• Personalized products, mattresses, Stokke® Flexibath, and final sale items are not eligible for return.
• Purchases made through third-party retailers or registries must be returned directly through the original seller.
• Bundled items and gifts must be returned as a complete set to qualify for a refund.
• Final sale and personalized engraved items cannot be returned or exchanged.

Refunds:

Please note that credit notes are not currently offered. Refunds will be issued to the original payment method on file. Returns that do not meet our policy criteria will not be accepted, and refunds may be forfeited. We appreciate your understanding.

Non-refundable Fees: 

Return processing and shipping fees are nonrefundable.

Discount Codes

If you have a promotional discount code, please note the following:

• Discount codes cannot be combined with other sales or discounts.
• They are valid exclusively on Stokke.com.
• Discount codes have no monetary value and are non-transferable.
• Each discount code is valid for one-time use only.