Shipping & Returns

Customer Service

    Shipping

     

    Shipping Options & Lead Times

     

    Shipping Method Delivery Time


    Cost

    Standard – FedEx 5-9 Business Days $9.99

    Standard – FedEx

    (for orders greater than $50.00)
    5-9 Business Days Free of Charge

    *Business days exclude weekends

    • Orders are shipped Monday to Friday, excluding holidays.
    • Delivery times specified in the shopping cart are dependent on the delivery location.
    • Stokke is unable to ship orders to Packing Stations or Pick-Up points. However, the carrier may deliver your parcel to the nearest collection point if you are not available at the time of delivery. Please be aware that Stokke has no control over this process.
    • External factors such as weather disruptions, peak shopping seasons and shipping holidays may cause delays.
    • Stokke does not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico or US Virgin Islands. We suggest buying from one of our authorized retailers near to you by using our Store Locator.

     

    Modifications

    Cancellation

    • You can only cancel your order within 60 minutes after order placement. A cancellation can be made via the order confirmation page, order confirmation email or Stokke My Account.  

    Change Requests

    • Unfortunately, it is not possible to change an order after it’s placed.
    • We recommend using our cancellation feature mentioned above to cancel the order and then place a new order with the desired products.

     

    Shipment Tracking

    • Automatic updates will be sent via email once your order is shipped from our warehouse.

     

    Damaged or Missing Items Upon Delivery

    • Please check your package immediately after delivery. If you have a missing product or part, contact Stokke Customer Service within 48 hours.

     

    Returns

    How to Return Your Order

    • Access our Returns Portal and create your free return label.
    • Print the label, attach it on the package and handover to your local FedEx drop-off point.
    • Upon receiving your package, we will proceed with the return in accordance with our returns policy and issue a refund. Please note that this process may take up to 14 days.

    Return Fee

    • A return fee of $9.99 will be applicable for all returns. This fee is intended to cover the processing and handling costs associated with returns.

    Return Tracking

    • Automatic updates will be sent via email once your return is on its way to us.

    Returns Policy

    • Stokke only accepts returns for orders from Stokke.com.
    • Purchases from other sales channels must be handled through the respective retailer.
    • All purchases made through a 3rd party registry must be returned to the registry provider.
    • The return period is 14 calendar days after the delivery date.
    • Personalized products, Mattresses, Flexibath and Final Sale/Discounted Items are not eligible for return.
    • All returned items must be new, unused and in the original packaging. This includes all item parts, accessories, manuals, etc.
    • In cases where your purchase includes a gift, promotional item, or complimentary item, these must also be returned for a refund.
    • All items that were bundled with your purchase must be returned together. If you fail to return any of the bundled items, you may lose the right to a refund.
    • Product exchanges are currently not supported but Stokke offers a 14-day return policy and refund process, after which you can place a new order for the desired product.