Shipping & Returns

Customer Service

    Shipping & Delivery

    Stokke.com orders will arrive by standard ground shipping within 3-7 business days. Please note that expedited shipping is currently unavailable at this time. *Weather, peak shopping seasons, holidays and pandemics may delay shipping.

     

    Shipping & Handling Fees

    Order Total Cost
    $0 - $50 $9.99
    Above $50 Free

     

    Return & Refund Policy

    Stokke’s shipping policy applies only to those orders placed on Stokke.com or BABYZEN.com. Products purchased from another retail outlet will need to be processed through that retailer. If you've placed an order with any of our authorized Stokke® retailers, please contact the retailer directly for more information.

    Stokke® should be notified within 14-days from the date of delivery for the following:

    • If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please Contact Customer Service to contact Stokke® Customer Service or call us Monday – Friday 10 am-6 pm EST for further assistance with an exchange or refund.
    • If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.

    IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.

    Which Items Can be Returned?

    Please return the unused goods in their original condition, disassembled, and packed
    carefully in its original packaging to ensure that it will not be damaged during the shipping
    process

    All eligible items for return may be sent back to our warehouse within 14-days of delivery and must meet the following requirements:

    • New & unused condition
    • In the original packaging, including all parts, accessories, manuals etc.
    • Must include a Stokke® Returns Authorization label

     

    Items that cannot be returned

    • Items with personalization
    • Opened feeding utensils/cups
    • Opened and/or used car seats
    • Used strollers
    • Used seating and/or accessories
    • All final sale or discounted merchandise
    • For hygienic reasons, the Flexibath cannot be returned once opened
      • All strollers & furniture are subject to a restocking fee up to 30%.
      • All accessories are subject to a flat rate return fee of $9.99.

    Your refund may be refused if the condition of the product does not meet our return
    requirements.

    Refunds

    Refunds minus any applicable return/restock fee(s) will be issued in the original form of payment used to purchase the item. All final sale or discounted items cannot be refunded. Please note that credit notes are currently not available.

    You will receive a refund provided your purchase was made with Stokke.com, the items are unused, not damaged and in unopened labeled packaging.

    Please allow up to 14-business days for a return to be processed and a refund to be issued to the original form of payment.

    Exchange Policy

    If you would like to exchange an item purchased at Stokke® within the 14-day return period, please contact our customer service team for assistance. The item must be new, unopened, and have never been assembled. Stokke® cannot assist with the exchange of products purchased from an authorized retailer; please contact the retailer directly for more information.

    Please note that the exchange must be for a like-for-like item, which is of the same or lesser value; otherwise, the return and refund policy will apply.

    Need to cancel your order?

    Click here to contact customer service to assist with canceling your order within 24 hours of placing your order. Please ensure to include “Cancel Order” in the subject line when submitting your request.
    In the event your order cannot be cancelled in time, you can refuse the package at the time of delivery and your account will be refunded once the package has been received back to the warehouse. Please allow up to 14 business days for a return to be processed and a refund to be issued.