Shipping & Returns

Customer Service

Shipping orders ship within two business days of the order being placed and take 3-7 business days to arrive by standard ground shipping. Please note that weather, peak shopping seasons and holidays may delay shipment.

Shipping & Handling Fees

Order Total Cost
$0 - $50 $5.99
Above $50 Free

Stokke® and its carriers will not be shipping or delivering on the following holidays:

  • New Year's Eve
  • New Year's Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving

Return & Refund Policy

What items can be returned? can only accept returns of merchandise purchased from our website. Please note we will not accept returns for products purchased at another retailer. All items eligible for return may be sent back to our warehouse within 14 days of delivery and meet the following requirements:

  • In "like new" condition
  • In the original packaging, including all parts, accessories, manuals etc.
  • Include original packing slip

How to return a product

In order to process your return, please request a RMA (return merchandise authorization) by contacting Stokke® customer service.

Please pack the item carefully in its original packaging to ensure that it will not be damaged during the shipping process. Be sure to use a package-shipping service such as UPS, FedEx or the United States Postal Service, and request a tracking number. Return shipping charges are your responsibility. Please provide the return tracking number to customer service to confirm returned shipments.

Please allow 4-7 business days after the return shipment has been inspected and confirmed for refund. Refunds will be issued in the original form of payment used to purchase the item.

Incorrect items, missing parts or merchandise damaged from shipping, may be refunded or exchanged within 14 days of delivery. All sale or discounted merchandise is final sale and not returnable.

If you have any questions, Stokke®'s Customer Service Team can help via email at or by calling our toll-free number (877) 978-6553.