Shipping & Returns

Customer Service

    Shipping

     

    Shipping Options & Lead Times

    Shipping Method Delivery Time Cost
    Standard Ground - FedEx 5-9 Business Days* $9.99

    Standard Ground - FedEx

    (for orders greater than $50.00)

    5-9 Business Days* Free of Charge

    *Business days exclude weekends

    • Orders are shipped Monday to Friday, excluding holidays.
    • Delivery times specified in the shopping cart are dependent on the delivery location.
    • Stokke is unable to ship orders to Packing Stations or Pick-Up points. However, the carrier may deliver your parcel to the nearest collection point if you are not available at the time of delivery. Please be aware that Stokke has no control over this process.
    • External factors such as weather disruptions, peak shopping seasons and shipping holidays may cause delays.
    • Stokke does not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico or US Virgin Islands. We suggest buying from one of our authorized retailers near to you by using our Store Locator.

     

    Modifications

    Cancellation

    • You can only cancel your order within 1 hour after order placement. A cancellation can be made via the order confirmation page, order confirmation email or Stokke My Account.

    Change Requests

    • Unfortunately, it is not possible to change an order after it’s placed.
    • We recommend using our cancellation feature mentioned above to cancel the order and then place a new order with the desired products.

     

    Shipping Tracking

    • Automatic updates will be sent via email once your order is shipped from our warehouse.

     

    Damaged or Missing Items Upon Delivery

    • Please check your package immediately after delivery. If you have a missing product or part, contact Stokke Customer Service within 48 hours.

     

    Returns

    Stokke’s shipping policy applies only to those orders placed on Stokke.com. Products purchased from another retail outlet will need to be processed through that retailer. If you've placed an order with any of our authorized Stokke® retailers, please contact the retailer directly for more information.

    Stokke® should be notified within 14-days from the date of delivery for the following:

    • If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please Contact Customer Service to contact Stokke® Customer Service or call us Monday – Friday 9 am - 5 pm EST for further assistance with an exchange or refund.
    • If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.

    IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.

     

    Return Fee

    • All strollers, and furniture are subject to a restocking fee up to 30%.
    • A return fee of $9.99 applies which will be deducted from your refund amount.
    • Stokke reserves the right to waive the Return Fee for certain cases at our own discretion.

     

    Returns Policy

    • Stokke only accepts returns for orders from Stokke.com.
    • Purchases from other sales channels must be handled through the respective retailer.
    • All purchases made through a 3rd party registry must be returned to the registry provider.
    • The return period is 14 calendar days after the delivery date.
    • Personalized products are not eligible for return.
    • All returned items must be intact, in the original packaging, and in their initial condition. This includes all item parts, accessories, manuals, etc.
    • In cases where your purchase includes a gift, promotional item, or complimentary item, these must also be returned for a refund.

     

    Items that Can be Returned

    • Please return the unused goods in their original condition, disassembled, and packed carefully in its original packaging to ensure that it will not be damaged during the shipping process
    • All eligible items for return may be sent back to our warehouse within 14-days of delivery and must meet the following requirements:
      • New & unused condition
      • In the original packaging, including all parts, accessories, manuals etc.

     

    Items that Can't be Returned

    • Items with personalization
    • Opened feeding utensils/cups
    • Opened and/or used car seats
    • Used strollers
    • Used seating and/or accessories
    • Mattresses
    • All final sale or discounted merchandise
    • For hygienic reasons, the Flexibath cannot be returned once opened

     

    Exchanges

    Stokke® cannot assist with the exchange of products purchased from an authorized retailer, please contact the retailer directly for more information. If you would like to exchange an item purchased at Stokke® within the 14-day return period, and it is new, unopened and has never been assembled, please contact our customer service team for further assistance.

    Please note that the exchange must be for a like-for-like item of the same or lesser value.

    *For item(s) of a lesser value, credit notes, or refunds will not be tendered.

     

    Need to Cancel your Order?

    Click here to contact customer service to assist with canceling your order within 1 hour of placing your order. Please ensure to include “Cancel Order” in the subject line when submitting your request.

    In the event your order cannot be cancelled in time, you can refuse the package at the time of delivery and your account will be refunded once the package has been received back to the warehouse. Please allow up to 14 business days for a return to be processed and a refund to be issued.