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  • Can I remove the safety sticker on my Tripp Trapp®?

    For safety reasons please do not remove the label. This label has important information. Removing the sticker may damage the lacquer or leave glue residue. Read More

  • Where can I find the user guide for the Xplory® X chassis, seat or carry cot?

    The user guide is delivered with every Xplory® X chassis, seat and carry cot. However, you can also find the most recent version on our website on the different product pages. Feel free to reach out to our customer service team if you need a user guide from an older model. Read More

  • Do I need a pump to inflate the CloudSleeper™?

    No, the CloudSleeper™ comes with an integrated pump. You will not need any additional or external tools to inflate it. Inflate by pushing with both hands down on the pump area or by using your foot. When inflating, remember to have the valve cap open on the pump and close the deflation valve at the opposite end. Read More

  • What is the measurement for the CloudSleeper™ when it is packed down?

    When you pack the CloudSleeper™ down in the packing cube and fully compress it, it is 38 x 28 x 10 cm / 15 x 11 x 4 inches. Read More

  • Where can I use the CloudSleeper™?

    Thanks to its compact and lightweight design, the CloudSleeper™ is the perfect bed for indoor and outdoor activities at home and away, such as sleepovers, camping, famliy reunions, hotels and more. Read More

  • How do I clean the CloudSleeper™?

    You can wash the cover in the washing machine at a recommended 30 degrees Celsius cycle. We recommend 30 degrees Celsius (cold wash). However, 40 degrees Celsius (warm wash) is also an option. To dry, we recommend putting the cover on the base, inflate it, and let dry while inflated. To clean the inflatable base, wipe off any dirt or stains using a wet cloth. Read More

  • How do I inflate the CloudSleeper™?

    Read More

  • How do I pack it down after I use the CloudSleeper™?

    After usage, simply open the deflation valve cap at the opposite end of the pump and roll up the mattress firmly one time to deplete all air. Then unroll and fold along the numbered and dotted lines printed on the back. Finally, put the mattress back into the packing cube and close the packing cube with the zipper. If needed, you may also use the additional zipper to compress the CloudSleeper™ further. Read More

  • Can I buy spare parts for the Xplory® X?

    There are various Xplory® X parts that can be replaced. For an overview of the replaceable items and prices, please have a look on the Xplory® X product page. If the item you are looking for is not visible on the website, or you are in doubt on what exact item you need, please contact our customer service team for advice. Read More

  • Which car seats can be placed on the Xplory® X chassis?

    Read More

  • What ages was Stokke® MuTable™ designed for?

    The Stokke® MuTable™ can be used independently by kids from 3 years onwards and is designed to be used up to 8 years old. Read More

  • What is the weight limit for the Stokke™ MuTable™ Chair?

    Our Stokke™ MuTable™ Chair has been tested as children’s furniture, with a maximum weight of 50 kg. Read More

  • How can I transfer the Canopy from the Xplory® X Seat to Carry cot?

    Please follow the instructions from the user guide. Fully open the attachment zipper. Use a key, screwdriver, or something alike to push down the pin from the inside of the hood mount bracket to release the canopy from the seat. Do this on both sides. Place the hood mount brackets including the canopy on the carry cot. You know it is placed right when you hear it click. Close the zipper and fold back the textile. Read More

  • How long does it take to pack the CloudSleeper™ down?

    It takes around 2 minutes to pack down. Read More

  • What do the dotted lines in the back of the CloudSleeper™ do?

    The dotted lines are there to make it easy and quick for you to pack down the CloudSleeper™ into the packing cube.   After use, open the deflation valve and roll up the CloudSleeper™ first, starrting from the pump side.  Then unroll it, and fold it along the dotted lines, starting with lines number 1 and 2. Read More

  • Can the seat rail of the Xplory® X be purchased as a spare part?

    Yes, the seat rail is available as a spare part. The seat rail is only compatible with the Xplory® X and V6. Please be aware that the brown V6 leatherette is slightly darker then the Xplory® X. Read More

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Stokke.com orders will arrive by standard ground shipping within 5-9 business days. Please note that expedited shipping is currently unavailable at this time. *Weather, peak shopping seasons, holidays and pandemics may delay shipping.

 

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Return & Refund Policy

Stokke’s shipping policy applies only to those orders placed on Stokke.com or BABYZEN.com. Products purchased from another retail outlet will need to be processed through that retailer. If you've placed an order with any of our authorized Stokke® retailers, please contact the retailer directly for more information.

Stokke® should be notified within 14-days from the date of delivery for the following:

  • If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please Contact Customer Service to contact Stokke® Customer Service or call us Monday – Friday 9 am - 5 pm EST for further assistance with an exchange or refund.
  • If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.

IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.

Read more information here