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  • Is sustainability important for Stokke? ​

    The team at Stokke understands the importance of creating products that are sustainable and kind to the planet. With every product launch, Stokke is committed to improving its sustainability credentials and the development team continues to look for ways to ensure the manufacturing process is as environmentally friendly as possible. Stokke® produce premium products with high-quality materials which are always designed to withstand a long product life, as it grows with the child rather than being used for limited times and then either thrown away and forgotten, Stokke® wants its products to last long and be there for the long-term ride rather than as a quick fix product. Stokke® values this message and key sustainability developments throughout all its products, making it one of the leaders in the market. Read More

  • What are the key safety features of the Stokke® Snoozi™?

    Safety is one of the most important features when choosing a bassinet for your baby. Main fabrics are made with a highly breathable, innovative 3D mesh material to allow proper air circulation for the baby’s sleeping zone. Using a firm, breathable mattress offers a safe and sound sleep. All Stokke products are tested internally and externally to match and exceed the highest safety standards.​ Read More

  • What is the maximum recommended load that can be safely placed in the Stokke® Snoozi™ ?

    The maximum load for Snoozi is 15 kg. Read More

  • Can I remove the safety sticker on my Stokke® Snoozi™ ?

    For safety reasons please do not remove the label. This label has important information. Removing the sticker may damage the lacquer or leave glue residue. Read More

  • What is the exact weight?

    Stokke® Snoozi™ weighs 7,55kg. Read More

  • Is the travel bag included in Stokke® Snoozi™ ?

    No, it is available as an optional purchase if needed. Read More

  • How do I build up Stokke® Snoozi™ ?

    Stokke® Snoozi™ is a toolfree product. Simply “click”the legs into the frame. Please follow here also our user guide. Read More

  • Where do I find the serial number of my Stokke® Snoozi™ ?

    The serial number of the Stokke® Snoozi™ can be found on the product sticker which you will find on the bed bottom. Read More

  • Is the Stokke® Snoozi™ suitable for night sleeping?​

    Yes, the Stokke® Snoozi™ is tested for international crib standards and therefore suitable for overnight sleeping of a baby up to 9 months. Read More

  • Is there any compatibility of the Mattress/Fitted sheets/Mesh Liner for the Stokke® Snoozi™ and Stokke® Sleepi™ Mini V3?

    Stokke® Snoozi™ and Stokke® Sleepi™ Mini V3 are not compatible with each other, meaning textiles like Mattress, Protection sheet or Fitted Sheets are not compatible in between those 2 products due to different sizes of the products. Read More

  • Why do I need to remove the cords and the bed bottom before removing the textile from the frame?

    Due to the weight of the bed bottom and tension the cords create we need to remove them before taking off the textile – otherwise the puller get’s too much tension and could potentially break. Read More

  • Why do we have to attach the 4 cords on the bed bottom?​

    It’s important to attach the cords to the legs for stability reasons and also to keep a flat and stable surface for the baby to sleep in. Read More

  • What safety regulations is Stokke® Snoozi™ compliant with?

    Compliance declaration to download. Read More

  • How do you install YOYO mittens?

    Read More

  • What is included in Stokke® Snoozi™?​

    The Stokke® Snoozi™ comes in a choice of two neutral colours, Sandy Beige or Graphite Grey and comes with a firm, breathable mattress.​ Read More

  • How do I use the BedBox™?

    Step 1: Place the BedBox™ in front of you seat. Optional: Use the strap on the BedBox™ to secure it to the seat. Step 2: Push the side buttons and lift to remove the lid. Flip the lid and place it back on the BedBox™. You have five levels to adjust the height to match the seat. Step 3: Slide out the extension plate. Step 4: Place the mattress on the seat and the extension pate. Step 5: Relax and enjoy the trip! Read More

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All copyrights and other intellectual property rights subsisting in this website and its contents are the property of Stokke LLC, (including, but not limited to, all texts, documents, brochures, graphics, logos, trademarks, product names, images, website design and layouts). Any reproduction, transfer, modification, utilization or publication of the website or its contents in its whole or part in any form, (including, but not limited to, framing, incorporation into other websites or other publications),for any public and/or commercial purpose is prohibited without the prior written consent of Stokke LLC.

 

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Shipping & Delivery

Stokke.com orders will arrive by standard ground shipping within 5-9 business days. Please note that expedited shipping is currently unavailable at this time. *Weather, peak shopping seasons, holidays and pandemics may delay shipping.

 

Shipping & Handling Fees

Order Total Cost
$0 - $50 $9.99
Above $50 Free

 

Return & Refund Policy

Stokke’s shipping policy applies only to those orders placed on Stokke.com or BABYZEN.com. Products purchased from another retail outlet will need to be processed through that retailer. If you've placed an order with any of our authorized Stokke® retailers, please contact the retailer directly for more information.

Stokke® should be notified within 14-days from the date of delivery for the following:

  • If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please Contact Customer Service to contact Stokke® Customer Service or call us Monday – Friday 9 am - 5 pm EST for further assistance with an exchange or refund.
  • If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.

IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.

Read more information here