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  • Can you reach items when the child is asleep on the BedBox™?

    Yes! There is a small gap between the lid and the body of the BedBox™ which allows you to take out items from inside the product. Read More

  • Can I use the BedBox™ on an emergency exit row?

    No, you cannot use the BedBox™ on the exit row. This is to prevent blocking the way out in case of emergency and because children under the age 16 are not allowed to seat on this row. Read More

  • What exactly are the options available to convert from one size cot to the next in the Stokke® Sleepi™ system?

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  • Are YOYO® skis compatible with all YOYO® strollers?

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  • Can I wash the Stokke® Nomi® cushions and the Mattress/cover for the Stokke® Nomi® Newborn?

    Yes, machine wash them separately on care program, max 40 degrees Celsius/104 Fahrenheit. Do not iron, bleach, dry clean or tumble dry. Read More

  • Stokke® Snoozi™

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  • Why are the shoulder pads removable and when is it recommended to remove them?

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  • Where are the Stokke® Limas™ carriers manufactured?

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  • Stokke® JetKids™ BedBox™

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  • Can you fold YOYO® with YOYO® footmuff in place?

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  • Does the backrest of the YOYO® 6+ stroller recline?

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  • What materials is the Stokke® Snoozi™ made from?

    Designed with premium materials including FSC®-certified wooden legs and a strong aluminum frame, Stokke® Snoozi™ also features main fabrics that are made of innovative, breathable 3D mesh materials that are gentle to the touch and machine washable.​ Read More

  • Where can I use the BedBox™?

    The BedBox™ is your child's suitcase perfect for all kinds of travel. The use of the bed feature of the BedBox™ is perfect for use on trains, planes, and cruises. Read More

  • I can't get the seat/footrest to be stable against the stem, am I doing something wrong?

    Make sure the adjustment handle is correct threaded, then check the plastic washer is placed correctly with the curved side against the wood of the stem and the groove against the handle. If the handle is overtightened, insert a liner in the handle drive to get proper torque momentum to loosen it. Read More

  • What’s the usage span of the Stokke® Nomi®?

    Stokke® Nomi® with Newborn Set: 0-6 months or 9 kg/20 lbs, whichever comes first. Stokke® Nomi® Highchair: 6-36 months or 15 kg/33 lbs, whichever comes first. Stokke® Nomi® Chair: 36 months+ and up to 110 kg/242.5 lbs. Read More

  • What setups are possible with YOYO® connect and YOYO® ?

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All copyrights and other intellectual property rights subsisting in this website and its contents are the property of Stokke LLC, (including, but not limited to, all texts, documents, brochures, graphics, logos, trademarks, product names, images, website design and layouts). Any reproduction, transfer, modification, utilization or publication of the website or its contents in its whole or part in any form, (including, but not limited to, framing, incorporation into other websites or other publications),for any public and/or commercial purpose is prohibited without the prior written consent of Stokke LLC.

 

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Shipping & Delivery

Stokke.com orders will arrive by standard ground shipping within 5-9 business days. Please note that expedited shipping is currently unavailable at this time. *Weather, peak shopping seasons, holidays and pandemics may delay shipping.

 

Shipping & Handling Fees

Order Total Cost
$0 - $50 $9.99
Above $50 Free

 

Return & Refund Policy

Stokke’s shipping policy applies only to those orders placed on Stokke.com or BABYZEN.com. Products purchased from another retail outlet will need to be processed through that retailer. If you've placed an order with any of our authorized Stokke® retailers, please contact the retailer directly for more information.

Stokke® should be notified within 14-days from the date of delivery for the following:

  • If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please Contact Customer Service to contact Stokke® Customer Service or call us Monday – Friday 9 am - 5 pm EST for further assistance with an exchange or refund.
  • If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.

IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.

Read more information here