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  • What are the differences between the LIMAS Carriers and the Stokke® Limas™ carriers?

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  • What is the purpose of the two holes and two cords on the waistbelt of the Stokke® Limas™ carrier?

    To prepare your Stokke® Limas™ Carrier for your newborn, you might need to reduce the height of the back panel. To do so, lay it on a flat surface, fold the back panel once around the waistbelt, tie the little cords and use the carrier as usual afterwards. You will also find this step in our "How to” videos on stokke.com. Read More

  • What are the measurements of the Stokke® Sleepi™ mattresses?

    For mattresses from September 2022 (Cover: 100% Polyester, Filling: 40% elasterell-p / 60% Polyester) Stokke® Sleepi™ Mini mattress: Thickness: 8 cm. Oval shape with length 76,4 cm. and width 59 cm. Stokke® Sleepi™ Bed mattress: Thickness: 8 cm. Elongated oval shape with length 136 cm. and width 70 cm. Mattress before September 2022 (100% Cotton Cover and PU foam core): Stokke® Sleepi™ Mini mattress: Thickness: 9 cm. Oval shape with length 75 cm. and width 58 cm. Stokke® Sleepi™ Bed mattress: Thickness: 9 cm. Elongated oval shape with length 122 cm. and width 70 cm. Stokke® Sleepi™ Junior mattress: Thickness: 12 cm. Long with rounded ends: length 166 cm. and width 74 cm. New Stokke® Sleepi™ Cocomat: For Sleepi™ Mini: length 74 cm, width 57 cm, thickness 5 cm. For Sleepi™ Bed: length 120 cm, width 67 cm, thickness 8 cm. Read More

  • Where are the small Allen keys located?

    The Small Allen keys are located under the footrest. The large Allen key comes in the bag with 6 screws and 2 pin bolts. Read More

  • Can you fold YOYO® with the skis in place?

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  • Do the wheels of the BedBox™ lock?

    No. Read More

  • Can I use the BedBox™ on a bulkhead seat?

    Yes, the BedBox™ works on bulkhead seats. The BedBox™ will stay in place thanks to the mattress design and the weight of your child on it but you can add extra stability to it by attaching the strap to the bar under the seat to secure the BedBox™. This is shown on our user guide. Read More

  • Can you wash YOYO® footmuff?

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  • Can you secure your child in YOYO® footmuff?

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  • Is all Stokke® Nomi® Accessories cross compatible also with the Nomi by Evomove components?

    Yes, all Stokke® Nomi® and Nomi® by Evomove accessories is cross compatible, however, please note there are different safety requirements across markets, therefore always match within markets sold. Read More

  • What is the BedBox™?

    BedBox™ is the only ride-on, carry-on, and sleep-on suitcase for children. Read More

  • What are the straps extensions for and how do I use them?

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  • What are the strap protectors for?

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  • Does the BedBox™ come decorated or ''plain''?

    The BedBox™ is indeed delivered to you ''plain'' but it includes a set of stickers for your child to decorate it with. You can choose to decorate it or not, and even remove the stickers at any point if you change your mind. This won't leave any trace or residue on the case. Read More

  • Why do the Stokke® Limas™ carriers only propose inward-facing carrying options?

    We recommend three positions for the Stokke® Limas™ carriers: front carry facing-in, hip carrying facing-in and back carrying facing-in. This excludes the baby facing outwards. Here are the reasons why: In the Stokke® Limas™ carriers, only the facing-in carrying positions allow your baby to sit in an ergonomic "M" shaped spread-squat position with a rounded back posture (babies' backs are not yet strong enough to hold themselves straight like an adult). This position is impossible to achieve with the baby facing outwards. When your child is sitting inward-facing in a Stokke® Limas™ carrier, they can snuggle against the person carrying them, can put their head down to shield themselves from external stimuli if they are too intense or simply if they want to go to sleep. This is only possible if the baby is facing the wearer. When you’re carrying your child facing inward, they stay close to your center of gravity. The weight is nicely distributed around your body, which makes babywearing very comfortable. In an outward-facing position, the weight of the child is not as close to the wearer's body and will tend to pull forwards, thus creating tension in the wearer’s back. Read More

  • How much can I store in the BedBox™?

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Shipping & Delivery

Stokke.com orders will arrive by standard ground shipping within 5-9 business days. Please note that expedited shipping is currently unavailable at this time. *Weather, peak shopping seasons, holidays and pandemics may delay shipping.

 

Shipping & Handling Fees

Order Total Cost
$0 - $50 $9.99
Above $50 Free

 

Return & Refund Policy

Stokke’s shipping policy applies only to those orders placed on Stokke.com or BABYZEN.com. Products purchased from another retail outlet will need to be processed through that retailer. If you've placed an order with any of our authorized Stokke® retailers, please contact the retailer directly for more information.

Stokke® should be notified within 14-days from the date of delivery for the following:

  • If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please Contact Customer Service to contact Stokke® Customer Service or call us Monday – Friday 9 am - 5 pm EST for further assistance with an exchange or refund.
  • If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.

IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.

Read more information here