Why do I need to use the harness in Scoot™ and how do I use it with a sleeping bag?
The harness should always be used to ensure a safe ride for the child.
The Sleeping bags compatible with Scoot™ have space for the harness so the child can lay and sit safely in the strollers at all times. If not using the harness the child can slide down or climb out.
What are the Stokke® Scoot™ stroller measurements?
When folded with seat, the measurements of the Stokke® Scoot™ are : H 32cm x L 72m cm x W 55 cm / H12,6" x L28,3" x W21,6".
When expanded, with the handle in the its highest position, the measurements are H 111 cm x L 75 cm x W 55 cm / H43.7" x L29,5" x W21,6".
The weight of the seat is 3.8 kg/8,4 lbs.
Chassis weight is 9 kg19,8 lbs.
Total stroller weight is 12.8 kg/28,2 lbs.
Why is there no special transport bag for the Stokke® Scoot™?
Are the components of the old Scoot™ compatible or interchangeable with the upgraded Stokke® Scoot™?
The components, namely the chassis, seat and wheels of the older version of the Stokke® Scoot™ and the latest upgraded version Stokke® Scoot™ are not interchangeable. The seat on the current Stokke® Scoot™ is not to be used on the upgraded version, and vice versa.
How can I get my Stokke® Scoot™ stroller serviced or damaged parts replaced?
If your Stokke® Scoot™ is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you.
Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred.
For more information on Stokke®product warranty and how to register your Stokke® Scoot™ stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/
Replacements for missing parts of the Stokke® Scoot™, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Scoot™. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase.
You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore
Is the Stokke® Scoot™ suitable from birth?
Which Stokke® stroller accessories can be used with the Stokke® Scoot™?
The rubber (above the break) on my Scoot™ has whitened, why has this happened?
Stokke® is strongly against the use of materials containing chemicals that could be harmful for the child and parent.
That is why Stokke® uses natural rubber on our wheels and on the Scoot™ break damper Natural rubber may “bloom” (whiten) as the natural rubber reacts to salt, sun, heat and humidity.
Blooming is not harmful and it does not affect the stability and safety of the stroller. In most cases the blooming will disappear if applying silicon spray or any cooking oil (like olive oil) on to the white marks.
Why is there no carry cot for the Stokke® Scoot™?
How should I maintain/clean the Stokke® Scoot™ textiles?
Stokke® Scoot™ textiles must be washed separately!
The canopy and visor can only be hand washed. First unzip the visor and remove the front rib from the canopy. Wash the canopy and visor separately.
Seat textiles can be machine washed at 40°C/ 104°F. The mosquito net can be machine washed at 30°C/ 86°F. The shopping basket and rain cover can only be wiped with a clean damp cloth, after which any excess water must be removed.
Please see the user guide for further instructions.