If your Stokke® Tripp Trapp® is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the chair's serial number (printed on the box and on the bottom section of the chair). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for your nearest one.
Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period. For more information on Stokke® product warranty and how to register your Stokke® Tripp Trapp® chair for Extended Warranty (7 years after the date of purchase), please follow this link:
Replacements for missing parts of the Stokke® Tripp Trapp® chair, such as seating or foot plates, can be ordered directly from your local Stokke® retailer. If you simply need to replace some of the smaller parts, such as a couple of bolts or the plastic feet, we would be happy to offer these free of charge, provided you are located in the European Union. In that case, please send us an email including your full address details.
in Australia please contact Exquira 02 9417-3445 for any spare part enquiries
The details you enter in your registration must correspond to those on the proof of purchase. You are also asked to provide the serial number of the chair, which you will find printed on the bottom strut. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase.
You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: