From what serial number is can one identify the Stokke® Xplory® V4?
Is a hood included with the purchase of the Stokke® Xplory® Carry Cot?
The Stokke® Xplory® Carry Cot does not in fact come with a separate hood. The hood can be used both on the cot and the seat as these will most likely be used consecutively, not at the same time. How to change the hood from cot to seat and vice versa is described in the user guide, a copy of which can be downloaded via the following link:
Can I use the Stokke® Xplory® Carry Cot as a car seat for my baby?
The Stokke® Xplory® Carry Cot is not intended for use as a car seat and under no circumstances should it be used for that purpose. Car seats may not be quite as comfortable, but they are specially designed to protect the child in case of a collision and should always be used when travelling by car with small children.
For information on our own Stokke® iZi Sleep™ by BeSafe® car seat, which can be fitted onto the Xplory® stroller frame, please follow the link below:
Can I start using the Stokke® Xplory® Seat before my child is 6 months old?
The Stokke® Xplory® stroller seat has been approved in the EU for use from the age of 6 months, so this is what we recommend. In the UK the Xplory seat is certified suitable from birth with the use of the baby wedge, due to differing standards.
It is, however, up to individual parents to decide what is suitable for their child. In general, babies at this age should lie on a horizontal surface as much as possible, to offer optimal support to the spine and to facilitate breathing. Stokke® Xplory® stroller seat does recline to a near-vertical position and there is no specific reason not to use it for babies under 6 months. It is vitally important to make sure that the child is able to support its head. In any case, children to the age of approximately 6 months should not be kept in a pram for extended periods.
How can I get my Stokke® Xplory® stroller serviced or damaged parts replaced?
Claims on our products are initially processed by our retailers. We therefore kindly ask you to contact the shop where you originally purchased your Stokke® Xplory® stroller and provide them with information regarding the quality issue as well as the stroller's serial number (which you can find on the bottom side in between the front wheels). If it is inconvenient to contact the original retailer, you can also contact any other Stokke® Xplory retail partner for assistance. To search for your nearest one, please follow the link below. Make sure to select 'Xplory' from the product menu:
Depending on the type of problem, the retailer will be able either to order a replacement part for you, replace the product in its entirety or have the stroller repaired.
Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period. For more information on Stokke® product warranty and how to register your Stokke® Xplory® stroller for our Extended Warranty (3 years after the date of purchase covering manufacturing defects in the chassis of the stroller), please have a look at:
What should I do if food or drinks are spilt on my Stokke® Xplory® stroller?
Is there a new version of Stokke® Xplory®?
At Stokke, we continuously evaluate feedback from the market to upgrade our products when possible. There is no new version of Stokke® Xplory, but a few upgrades have been made to the chassis.
Recent upgrades to the Stokke® Xplory® chassis include direct attachment of the cup holder and shopping bag, upgraded button to fold the chassis and direction lock on the front wheels.
All carry cots, seats, car seats and car seat adapters will fit onto the upgraded chassis. Accessories available separately will also fit, but shopping bags with new attachment clips will only fit chassis with serial numbers 102AA0331324 and above.
For prices and availability, please check with your local retailer.
Does the Stokke® Stroller parasol protect the baby against UV rays?
What is the maximum recommended load for the Stokke® Xplory® stroller?
The Stokke® Xplory® has been tested and approved according to international standards for a maximum recommended load (with normal use) of:
- 15 kg / 33 lbs. for the Stokke® Xplory® Seat
- 9kg / 20 lbs. for the Stokke® Xplory® Carry Cot
In the US/Canada the maximum recommended load (with normal use) is:
- 45 lbs. for the Stokke® Xplory® Seat
- 20 lbs. for the Stokke® Xplory® Carry Cot
Can I upgrade my V1 or V2 Stokke® Xplory® stroller with a V3 Style Kit (upholstery set)?
Why can't I get any more V2 (previous model) Stokke® Xplory® articles?
What are the weight and dimensions of the Stokke® Xplory® stroller?
In the box, the Stokke® Xplory® (chassis and seat incl. textiles) weighs 17.8 kg and measures 99 x 60 x 40 cm. The Stokke Xplory® Carry Cot, which is packed separately, weighs 5.3 kg and measures 87 x 42 x 23 cm.
If you want to know whether the chassis will fit the trunk of your car when folded, the dimensions are as follows:
Length 105 cm
Height 30 cm
Max. Width (between axes) 55 cm
Can I use the Stokke® Xplory® Carry Cot overnight, as a substitute for a crib/bassinette?
Is there a twin version of the Xplory® stroller?
Is it possible to still buy Xplory® V1 & V2 textiles from Stokke®?
Where do I find the serial number of my Xplory®?
How many seating positions does Stokke® Xplory® offer?
Are the textiles interchangeable (Xplory®, Crusi™, Scoot™, Trailz)?
The textiles are interchangeable between the Xplory®, Crusi™ and Trailz Seats (Stokke® Stroller Seat) as the seat models are fully compatible and similar in dimensions.
The textiles for the Scoot™ are not interchangeable or compatible with any of the Seats and/or Carry Cots of the Xplory®, Crusi™ and Trailz.