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- You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
- You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place. Please note that this is only possible if you refuse to accept the complete order. You can then place a new order on stokke.com as usual.
- In "like new" condition
- In the original packaging
- Including all parts, accessories, manuals etc
- Promotional and Bonus Items: All products (both defective and non-defective) must be returned in their original purchase condition, with the original packaging material, manuals and any other items or accessories provided by the manufacturer. If the purchase included a gift, or a promotional or bonus item, to qualify for a refund, any such items must also be returned.
- The return is free of charge for you.
- Please click to create a personalized return label.
- Please follow the steps on your personal return label.
- Please note, that we will keep the shipping fee even if you return the parcel.
- Please do not hesitate to contact our if you have any questions.
- No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals.
- We will refund the customer the full amount.
Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.
Stokke currently ships to:
To ship to multiple addresses, please create an order for each shipping address.
Stokke does not deliver to the following destinations:
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:
Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.
Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.
0 kr - 1998.99 kr
STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.
Return & Exchanges
If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.
If you have received a damaged item, have missing parts, or incorrect items, please here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.
What items can be returned?
Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:
Important information regarding your return
What is not refunded?
Return shipping charges