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Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.
Stokke currently ships to:
The United Kingdom
To ship to multiple addresses, please create an order for each shipping address.
Stokke does not deliver to the following destinations:
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Order changes or cancellations:
We work to get your order to you as soon as possible and orders normally ship from our warehouse on the next business day. Any changes to an order must be made on the same day the order was placed. No changes can be made after an order has been shipped from our warehouse.
Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.
Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.
0 kr - 1049.99 kr
1050 kr +
STOKKE orders which have a value of 1050 kr or more will be shipped free-of-charge under normal standard shipping lead-times.
If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.
If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.
What items can be returned?
Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:
How to return a product
In order for Stokke to process the return you are required to obtain a RMA (return merchandise authorization) from us. Follow these steps to return a product:
What is not refunded?
Return shipping charges