Tripp Trapp®

Customer Service

What are the differences between the Stokke® Tripp Trapp® and the Stokke® Steps™ ranges?

The clear difference are customer preferences, features and accessories. Both highchairs encourage the family to sit together from birth. The clear differences are in features and accessories.

The Tripp Trapp® is a high chair that grows with the child, from birth to adulthood. The ergonomic design allowing the child to sit comfortably with the foot plate.

The Steps™ is an All-in-One seating system, that starts with a bouncer which can be used from birth, transcending into a Baby Set with a tray to a high chair that can be used until 10 years of age.

How do I clean my Tripp Trapp®?

After use, specifically during feeding, we recommend that you wipe the Tripp Trapp® and Tripp Trapp® Baby Set with a damp cloth.

Are all Stokke® Tripp Trapp® Cushions water-repellent?

Yes, nearly all of the Tripp Trapp ® cushions are water-repellent; look for the ones marked with easy-wipe symbol on the sales packaging

Tripp Trapp®

Why did Stokke® change from a wooden safety rail to the current plastic Tripp Trapp® Baby Set™?

There are several advantages to the current Tripp Trapp® Baby Set made from recyclable plastic over the previous wooden design:

  • The shape encourages a proper seating posture from the very beginning and in a addition it serves as a correct adjustment of the chair's settings.
  • The two separate leg spaces and that the front bar offers a more precise fit increases its safety.
  • Furthermore the new set is easy to clean (it can even go in the dishwasher).

Can I get a 5-point (US) harness in Europe?

The US version of the harness is indeed a 5-point harness with a crotch strap which comes fixed to the chair.

The EU version of the harness does not have the crotch strap and can only be used complimentary to the Tripp Trapp® Baby Set.

The US version is not for sale in the EU. The different designs are a result of different safety standards on high chairs.

What are the weight and dimensions of the Stokke® Tripp Trapp®?

When In the box, the Stokke® Tripp Trapp® chair measures 80 x 51 x 9 cm. and weighs 7 kg.
Dimensions of the chair after assembly are 79 x 49 x 46 cm.

Do currently available Tripp Trapp® accessories, such as Cushions or the Baby Set™, fit on my chair which has the earlier high, rounded back?

The high, rounded back was in fact part of an older model Tripp Trapp® Baby Set™ (sold between 2003 and 2009) sold in France and the UK after 2003 for a limited period, so your Tripp Trapp® chair must have had the original straight, narrow backrest. The current Baby Set™ and Cushions would only fit this original backrest. The Cushions that go with the high back have been out of production for quite some time now and we no longer stock these. If you can no longer locate the original backrest, you can purchase one through any of our Tripp Trapp® retailers as a spare part, provided your chair is no older than 2003.

I own several Stokke® Tripp Trapp® chairs which are nominally of the same color but look different. Can this be?

All Stokke® furniture is made from wood, which, as a natural product, may show a degree of natural variance. Also, we source our wood from several sustainable sources and we cannot therefore guarantee individual chairs will have come from the same stand of trees. Finally, the color of the wood may change over time under the influence of UV light and oxygen.

My new Stokke® Tripp Trapp® chair seems wobbly after assembly. Did I do something wrong?

Should the Stokke® Tripp Trapp® chair seem unstable after assembly, we ask you to proceed as follows:
Loosen all screws slightly, make sure the chair is standing on a level surface, have an adult sit on the upper plate, and tighten the screws one by one – alternating between top left, bottom right and so on. The chair should now be stable.

If this is not the case, please submit a claim with the retailer you purchased your Tripp Trapp® from, providing them with the serial number (which is located on the bottom of one of the side runners) and both of the chair's legs, so that they can order a replacement pair for you.

Where do I find the serial number of my Tripp Trapp®?

The serial number of the Tripp Trapp® can be found underneath the right side of the chair.

Can I use the Stokke® Tripp Trapp® chair at our bar table?

The Stokke® Tripp Trapp® chair has been designed for use at tables with a standard height, i.e. between 72 and 76 cm. It is therefore not suitable for use at bar tables.

How do I know whether my Tripp Trapp® chair is compatible with the Stokke® Baby Set™?

The current ® Baby Set is compatible with all Tripp Trapp® chairs produced after June 2006. Anything prior to that date is considered an older model (Kinderseat) which we no longer manufacture and are not compatible with any of our current accessories. This corresponds to serial numbers starting with 3 or higher. The serial number and production date are printed on the bottom of the right side leg.

If you are unable to make out this information on your Tripp Trapp® chair, you can also measure the gap between the two back rest pieces: prior to June 2006, this measured approx. 2.5 cm, while on chairs since June 2006 it is approx. 3.5 cm. Chairs produced before June 2006 are not compatible with the current ® Baby Set. Earlier models of the Baby Set, with wooden rail, are unfortunately no longer available.

How do I get spare parts for my Stokke® Tripp Trapp® chair?

If your Stokke® Tripp Trapp® is damaged, we kindly ask you to register your reclamation here: https://www.stokke.com/GBR/en-gb/customer-service/product-reclamation/product-reclamation.html

You can also contact the retailer where you originally purchased the product and provide them with information to submit the reclamation on your behalf.

Please note that for us to process your reclamation, either online or through the retailer, we will require:

 - Photos or Video of the damage/issue - Receipt of purchase

- Item Serial Number

For more information on Stokke® product warranty and how to register your Stokke® Tripp Trapp® chair for Extended Warranty (7 years after the date of purchase), please follow this link: http://w.stokke.com/#/

Please note that the details you enter in your registration must correspond to those on the proof of purchase. If you purchase from www.stokke.com, the extended warranty is automatically initiated upon your goods being shipped out. If you require a spare part to replace missing or lost parts of the Stokke® Tripp Trapp® chair, such as seating or foot plates, these can be ordered directly through www.stokke.com, or from your local Stokke® retailer.

What is the maximum recommended load that can be safely placed on the Stokke® Tripp Trapp® chair?

For GS Mark (Tested Safety) certification, the Tripp Trapp® chair was tested according to various standards.

One of these is a standard called DIN 68 878, which is a quality norm for adult chairs.

This standard involves a dynamic test where 110 kg/ 242.5 lbs is placed on the seat, which is then tilted backwards 6000 times.

The Tripp Trapp® chair passes all the tests in that standard, which means a load of up to 110 kg/ 242.5 lbs can be safely placed on the chair.