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Stokke

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  • Stokke® MyCarrier™

    Läs mer

  • How should I maintain the textiles of the Stokke® MyCarrier?

    Please note that the colour may initially run in the laundry so it is advisable to wash the carrier separately. Cotton version: colour will fade over time as a result of washing. Most stains can be removed with a damp cloth. When you do decide to wash the carrier textiles, please follow the washing instructions on the care label: Wash at 40°C. Remove the aluminium bars before washing. Use detergent without bleach. Gently spin-dry. Stretch when wet to keep original shape. Dry flat at room temperature, away from sunlight or direct heat. DO NOT tumble dry or iron. Läs mer

  • How long can I keep my newborn in the Stokke® MyCarrier™?

    As babies need to change their position regularly, we recommend keeping your child in the Stokke® MyCarrier for no more than 20 minutes in the beginning. You may gradually increase the time as your baby grows and develops. Läs mer

  • What is the maximum weight of the Stokke® MyCarrier™?

    The maximum weight for the Stokke® MyCarrier is 15kg (for both the front and back carrier). Läs mer

  • From what age can the Stokke® MyCarrier be used?

    The Stokke® MyCarrier has 3 positions Front carrier – facing inwards From 4 weeks (minimum 3.5 kg /7.7 lb and 53 cm/21inch.) Babies need variation. We therefore recommend that you limit the time your newborn spends in Stokke® MyCarrier to 20 minutes in the beginning. Front carrier - facing outwards For when your child can hold their head unaided. Every child is unique, but a rough guide is around 5 months. You may, of course, also continue to carry your baby facing inwards. Back Carrier For when your child is 9 months and can sit unaided. At this time, you may begin using the back carrier. The seat can be adjusted when your child is approximately 18 months to ensure a better view. Läs mer

  • Why are the baby's legs spread so widely in the Stokke® MyCarrier?

    The design of the Stokke® MyCarrier ensures your baby is seated in the baby carrier with proper support for their buttocks and thighs. The wide leg position provides an optimal ergonomic position to promote proper growth and development of the baby’s hips. Stokke® MyCarrier has been acknowledged by The International Hip Dysplasia Institute (IHDI) and medical experts as a ""hip-healthy"" product. Läs mer

  • Stokke® Scoot™

    Läs mer

  • Why is there no special transport bag for the Stokke® Scoot™?

    Läs mer

  • Are the components of the old Scoot™ compatible or interchangeable with the upgraded Stokke® Scoot™?

    The components, namely the chassis, seat and wheels of the older version of the Stokke® Scoot™ and the latest upgraded version Stokke® Scoot™ are not interchangeable. The seat on the current Stokke® Scoot™ is not to be used on the upgraded version, and vice versa. Läs mer

  • Why do I need to use the harness in Scoot™ and how do I use it with a sleeping bag?

    The harness should always be used to ensure a safe ride for the child. The Sleeping bags compatible with Scoot™ have space for the harness so the child can lay and sit safely in the strollers at all times. If not using the harness the child can slide down or climb out. Läs mer

  • What is the differences of the new Scoot™ configuration?

    To enable more customization from Fall, 2016, Stokke® offers Scoot™ basic kit, chassis and seat, in basic colours and Scoot™ canopy in wide variety of colours as accessory. Consumer will pick the colour of the seat base with Scoot™ Basic kit and then choose the preferred Scoot™ canopy colour. Läs mer

  • Is it possible to use Scoot™ basic kit without Scoot™ canopy?

    The canopy provide protection to the child at it will therefore be require to purchase both the new Scoot™ Basic kit and at least one canopy from fall 2016. Läs mer

  • What does the Scoot™ Basic kit include?

    1. Scoot™ chassis 2. Scoot™ seat unit without canopy textiles 3.Scoot™ Rain Cover and Mosquito net Läs mer

  • Does the Scoot™ canopy fit all Scoot™ V2 in the market?

    Yes, Scoot™ canopy fits to Scoot™ strollers that have been produced from Sep 2014. (from serial number 118AA0040583) Current Scoot™ users can buy Scoot™ canopy as an accessory. Läs mer

  • Is Scoot™ chassis the same as of the existing Scoot™ chassis?

    Yes, Stokke® has not changed the design of Scoot™ chassis. It still offers 3 rotation handle positions in use, foam filled rubber tires, spacious shopping baskets and compact to fold footprint. Läs mer

  • Is Scoot™ seat the same as of the existing Scoot™ Seat?

    There is a new design on the Stokke® logo in the back of the seat. Scoot™ seat still offers five-point harness protection, spacious seat space, two way facing possibilities and 3 reclining positions. (Active-Rest-Sleep) Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.