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Stokke

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Support
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  • FAQs

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  • How do I adjust the carrier to fit my newborn (from 4 weeks)?

    • Place the waist belt high around your waist and tighten the waist belt and shoulder straps firmly. • Position the attachment strap in one of the four loops at the same level as your armpit. • Place your baby inside and adjust the attachment straps and the headrest to make sure your baby is well supported and comfortable. Your baby should now be positioned high up on your chest in the “kissing position” where you can easily kiss your baby’s head. Make sure to give your baby some space in the headrest to move a bit and breathe properly. Läs mer

  • Is the head of my baby properly supported in the Stokke® MyCarrier™?

    ”When adjusted correctly, the carrier gives good support for the baby’s head. MyCarrier offers some room for movement so that the baby can decide its head positioning on their own and strengthen their neck muscles.” Vibeke Smith Aulie. Child Pediatric Physiotherapist Läs mer

  • Can the Stokke® MyCarrier™ give proper support for my baby’s back?

    ”Infants are born with a curved back and gradually develops an S-shaped spine as they start to stand and walk. MyCarrier has an adjustable width so that it always gives your baby proper support, from 4 weeks up to 3 years.” Vibeke Smith Aulie. Child Pediatric Physiotherapist" Läs mer

  • Stokke® Home™ Bed

    Läs mer

  • Is it possible to adjust the bottom of the Stokke® Home™ bed?

    Yes, there are two height levels on the Stokke® Home™ bed. The highest level is recommended to use from approximately 0 to 6 months old. The highest level is 40.3 cm / 15.87 inches from the floor to the mattress bottom .The lower level is recommended to use from 6 months to 5 years old and is 17cm / 6.69 inches from the floor to the mattress bottom. Läs mer

  • How should I maintain and clean my Stokke® Home™ Bed?

    The best way to maintain your Stokke® Home™ Bed, is to wipe it with a soft, damp clothe, afterwards wipe down with a dry clothe until completely dry. Refrain from using a micro fiber cloth or household detergents as they may damage the finish of the crib. Läs mer

  • What is the difference between the Stokke® Home™ Bed mattress in the UK and in Europe?

    The Stokke ® Home™ Bed mattress sold in the UK is treated with flame retardants. This is due to manufacturing and safety requirements in the UK. Läs mer

  • What are the measurements of the Stokke® Home™ Bed mattress?

    The Stokke® Home™ Bed mattress is rectangular and 10 cm high or thick, 132 cm long and 70 cm wide. Or 3,9 inches high/thick, 52 inches long and 27,5 inches wide. Läs mer

  • Is there a maximum weight for Stokke® Home™ Bed?

    The Stokke® Home™ Bed has been designed specifically to provide a sturdy bed for your child with excellent mattress support. It has been successfully tested to carry the maximum weight of 200 kg/ 450 lbs. This means that it is strong enough for two adults to sit on, as they would a sofa. The weight limit has however been set to 50 kg for the occupant because the bed can withstand rough movements of a child of 50 kg, but an heavier child or an adult weighing much more could not do the same.” Läs mer

  • What is the different positions for Stokke® Home ™ Bed Guard?

    There are three positions for the Stokke® Home ™ Bed Guard so you can choose your preferred room solution. Läs mer

  • What warranty or guarantee do I receive when I purchase a Stokke® Home™ item?

    All Stokke® products fall under the respective national guaranty and warranty guidelines. The Stokke® Home™ Bed and Dresser comes with a 3 year Extended Warranty when registering the Stokke® Home™ products through the Stokke® website. You can go to our registration page by following the link: https://guarantee.stokke.com Läs mer

  • What are the weight and dimensions of the Stokke® Home™ Bed?

    "The dimensions and weight of the Stokke® Home™ Bed when packaged in the box are: Box 1 of 2 (weight 15kg (33lbs) / L: 78cm (30,7’’) / W: 9cm (3,5’’) / H: 137cm (54’’)) Box 2 of 2 (weight 20kg (44lbs)/ L: 74cm (29’’)/ W: 11cm (4,3’’) / H: 137cm (54’’)) When assembled, the measurements of the Stokke® Home™ Bed are as follows: L: 137 cm (54"") / W: 75 cm (29,5"") / H: 164 cm (64,5"") Weight: 35 kg / 77 lbs (2 Boxes) " Läs mer

  • How should I maintain and clean my Stokke® Home™ Changer and Mattress?

    In order to clean your Stokke® Home™ Changer, wipe it with a soft, damp (not wet!) cloth, then wipe down with a dry cloth until completely dry. Refrain from using a micro fiber cloth or household detergents as they may damage the finish of the changer. Colors may change if the wood is exposed to the sunlight. The Stokke® Home® Changer Mattress is water repellent and easy to wipe clean. It can be hand washed at 30°C (86 Fahrenheit). Do not tumble-dry. The Changer Mattress Cover can be washed on 60°C (140 Fahrenheit). Läs mer

  • Why can't I place the Stokke® Home™ Changer in the middle of the Bed?

    To prevent any kind of dangerous openings between the Stokke® Home™ Changer and the rails, the side position has been deemed and approved as safest. You notice that Stokke® Home™ Changer is fastened properly when it clips into place. Läs mer

  • What are the weight and dimensions of the Stokke® Home™ Changer?

    "The dimensions and weight of the Stokke® Home™ Changer when packaged in the box are: L: 67cm (26,3’’) / W: 8cm (3,1’’) / H: 78cm (30,7’’)) Weight 24 kg (53 lbs) When assembled, the measurements are as follows: L: 78cm (31"") / W: 53cm (21"") / H: 15cm (6"") Weight: 10 kg" Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

Ange din e-postadress för att vi ska kunna meddela dig per mejl. Din e-postadress kommer endast att användas i detta syfte.


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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.