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Stokke

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  • Is the Xplory® X carry cot suitable for overnight sleeping?

    No, the carry cot is not suitable for overnight sleeping because of European safety standards. The mattress is safe for sleeping as long as there is supervision. Läs mer

  • Can the Xplory® X shopping bag be purchased as a spare part?

    Yes, the shopping bag is available as a spare part. The Xplory® X shopping bag can be attached to Xplory® V3 onwards. Läs mer

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    Läs mer

  • What is the CloudSleeper™?

    The CloudSleeper™ is the compact and lightweight children's travel bed from 3 years and above. It is a travel bed for home and away, an inflatable bed with no loose parts and an integrated pump. Läs mer

  • Are all Stokke® Xplory® Seats and carry cots compatible with all frames regardless of model and country version?

    All Stokke® Xplory® seats and carry cots are compatible with all Xplory® frames from version V3 onwards, regardless of the country version or model. However, keep in mind that through the years visual changes have been made and there might be colour deviations in the plastics, leatherettes, and textiles. Läs mer

  • Does the parasol fit on the Xplory® X?

    No, due to the redesign of the Xplory® X seat and carry cot, the parasol is no longer compatible with neither the seat nor carry cot of the Xplory® X. Läs mer

  • Where can I find the serial number on the Xplory® X?

    The serial number can be found underneath the chassis between the 2 front wheels. Läs mer

  • How much does the CloudSleeper™ weight?

    The CloudSleeper™ weights only 1.4kgs/3lbs. Läs mer

  • How much weight can the CloudSleeper™ take?

    The CloudSleeper™ is tested for a max weight of 150lbs/68kg. Läs mer

  • How long does it take to inflate?

    For the first time, it might take up to 3 minutes to infalte it. As you get used to the motion, it will take around 1 minute for the inflation. All in all, removing CloudSleeper™ form the compression cube, unfolding, and inflating it would typically take less than 3 minutes. Läs mer

  • Will the CloudSleeper™ fit inside the BedBox?

    Yes! The CloudSleeper™ fits perfectly inside the BedBox and still leaves some space available for some of your child’s personal belongings. Läs mer

  • How long does the CloudSleeper™ stay inflated?

    In normal circumstances, the CloudSleeper™ stays inflated for weeks and should not leak at all. However, as air expands with increasing temperature and contracts when cooled, you might experience some variation in firmness when, for example, moving the CloudSleeper™ from a hot to a cold area and vice versa. You can adjust the firmness at any time by giving it a few pushes on the pump area or releasing some air. Läs mer

  • Is the textile from Xplory® X water repellent?

    Yes, the textiles from the stroller is water repellant. Läs mer

  • What is the suggested age for use of the Stokke JetKids BackPack?

    The Stokke JetKids BackPack is designed for children from 2 to 7 years old. Läs mer

  • Up to what age can you use your YOYO® car seat by BeSafe®?

    Läs mer

  • Can you fold YOYO® with the rolling base of YOYO bag attached?

    Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

Ange din e-postadress för att vi ska kunna meddela dig per mejl. Din e-postadress kommer endast att användas i detta syfte.


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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.