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Stokke

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  • When can I use the BedBox™ on my flight?

    The bed feature of the BedBox™ can be used during the cruising portion of the flight. This is when the seat belt sign if off after take-off. Läs mer

  • What improvements have been made from version 1 to 4?

    V1 to V2: (1) new colors; (2) stronger hooks; (3) improved wheel structural design; and (4) extension plate on the lid with an opening feature allowing 2L extra storage V2 to V3: (1) lighter and smoother packaging to reduce environmental footprint; (2) further improvements to the wheels and wheel structure, with more dampening, for an even smoother and more comfortable ride! (3) new mattress, now machine washable; (4) slimmer mattress design that leaves more space for packing in the BedBox™; (5) mattress now comes in two pieces for more flexibility, when e.g. only being used as a leg rest; (6) new strap clips in plastic, stronger and more durable than the previous ones in metal. Easier to clip/unclip to/from BedBox™. V3 to V4: (1) Rebranded from JetKids by Stokke to Stokke JetKids. (2) Front wheel enhancement: Now the BedBox comes with stronger front wheels for a even better ride and will not be easy to break (3) Main casing strengthen: we have enhanced the main casing wall to make the suitcase even more solid. (4) Modern and updated color collection. Läs mer

  • How many hours a day and until when can I carry my baby?

    Babywearing can be unlimited! You can carry your baby as much as it suits you and your infant. By carrying them, you are fulfilling your baby's need to be close to you. In time, your baby will seek to discover their environment themselves and will let you know when they wish to be against you and when they are ready to discover the world. Läs mer

  • What are the carrying options of each carrier?

    Läs mer

  • What color is available for YOYO® car seat by BeSafe® ?

    Läs mer

  • Which car seat can you install on YOYO²?

    Läs mer

  • Where do I find the serial number for my warranty registration?

    Turn your Nomi upside down, the unique Stokke® Nomi® serial number is printed on the sticker located under the seat plate. If your Nomi® chair was purchased before or during 2023, it is possible your Nomi® chair does not have a unique serial number. Läs mer

  • Is YOYO® freestanding when folded?

    Läs mer

  • I have lost a Stokke® Nomi® component – can I order a spare part?

    Yes. Please contact our customer service by using the contact form. They will inform you about prices and availabilities. Läs mer

  • What is the chest belt for and do I have to use it ?

    Läs mer

  • How can I make sure that my baby is sitting correctly in the carrier?

    BACK PANEL: The back panel should reach your baby’s neck to provide head support. Always make sure your baby’s nose and mouth are free for easy breathing. SPREAD-SQUAT POSITION: To promote healthy hip development and ergonomics for your baby, the base of the back panel should support your baby from one knee to the other, and the knees should be slightly higher than the hips. CLOSE ENOUGH TO KISS: You should be able to kiss your baby on top of their head easily. If your baby is too high or too low, simply adjust the waistbelt. Carrying your baby too low might cause you back pain. CARRIER SNUG ENOUGH: For your baby’s safety, when you lean forward your baby should stay close to you. COMFORT: Make sure the straps are not twisted on your back and fan them out nicely on your shoulders for better weight distribution. You will also find this information in our "How to” videos on stokke.com Läs mer

  • Is the BedBox™ carry-on dimensioned?

    The BedBox™ fits universal carry-on dimensions. The dimensions are (LxWxH) 46 x 20 x 36 cm (18.11 x 7.87 x 14.17 inch). We advise that you check the airline’s carry-on dimensions for further clarification. Läs mer

  • How big is the Stokke JetKids BackPack?

    The dimensions of the Stokke JetKids BackPack are 22 x 12 x 26 cm (9 x 5 x 10 in) and it holds 6L of storage in its original size, and 8L when expanded. Läs mer

  • What makes the Stokke JetKids BackPack water repellent?

    The fabric is 100% cotton and then a water repellent coating on top is applied. This is called PU coating (PU = polyurethane). It is a very common coating on fabrics that need to be water repellent. PU coating also protects the fabrics, and is very safe with regards to chemicals, for example. Läs mer

  • Can you change colors easily?

    Läs mer

  • How do you fold YOYO® when equipped with car seat adapters?

    Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.