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Stokke

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  • Which YOYO® accessories are not compatible with YOYO® connect?

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  • Can I refresh an oiled wooden stem?

    Yes, disassemble and sand (by hand) in the length direction with grain 200+, use acid free oil – fx grape or corn seed oil. Note: The stained stems are treated with harmless EN71/3 compliant water-based stain. If refurbished, sand it and use a similar stain. Läs mer

  • What is the correct setting of the Stokke® Nomi® footplate and seat?

    When using the Stokke® Nomi® Baby set (6-36 months) the seat is to be in the upper position. Same goes for the footplate, while securing the angle between the lower and the upper leg is 90 degrees, with a flat foot on the footrest. This secures the child’s free movement (active sitting philosophy) while stimulating and activating the vene pumps and stimulating the child’s motorically skills. Läs mer

  • What’s the weight and measures of the Stokke® Nomi®?

    The Stokke® Nomi® Highchair weighs only 4,9 kg. The Stokke® Nomi® chair weights 4,7 kg. Due to the low weight, Stokke® Nomi® is easy to move around in your home. Läs mer

  • What are Sorona® Bicomponent Stretch fibers ?

    The Stokke® Sleepi™ mattress core (Launched September 2022) is made of​ 40% Sorona® Bicomponent Stretch fibre which is made from bio-polytrimethylene terephthalate (PTT) obtained from the fermentation of glucose of corn seeds. Because Sorona® polymer is partially plant based, it reduces reliance on fossil-based materials. The revolutionary Bio-PDO compound turns a formerly chemical process into an eco-efficient biological one. The Material is also naturally fire retardant, breathable and provides a firm mattress surface. Sorona® fiber has undergone stringent testing and has been proven to be safe for use by adult products with direct, prolonged skin contact, earning it Class l certification from Standard 100 by OEKO-TEX®. Sorona® renewably sourced fiber is one of the first 11 products approved as part of the United States Department of Agriculture (USDA) BioPreferred Program for certified bio-based products. Läs mer

  • Is YOYO® leg rest compatible with all YOYO® strollers?

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  • Can you fold YOYO® with the leg rest in place?

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  • Which safety standards does Stokke® Sleepi™ collection V3 comply with?

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  • How do you install YOYO® board?

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  • Is the YOYO® stroller manoeuvrable with its board attached?

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  • Does the BedBox™ allow the use if the seat belt?

    Yes, your child will be able to have the seat belt fastened while using the bed feature of the BedBox™, even while sleeping. Läs mer

  • Stokke® YOYO®

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  • Does the BedBox™ fit in the over head compartment or under the seat in front?

    The BedBox™ fits in the overhead compartment and under most seats. Läs mer

  • What is the Stokke JetKids BackPack made of?

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  • Can you fold the handlebar on YOYO® ?

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  • Are YOYO® textiles compatible with YOYO® connect?

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

Ange din e-postadress för att vi ska kunna meddela dig per mejl. Din e-postadress kommer endast att användas i detta syfte.


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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.