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Stokke

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  • Why do I need a mattress protector?

    The Mattress Protector is made exclusively to fit the unique shape of the Stokke® Sleepi™ Mini and bed, this innovative sheet protects your little roommate´s mattress from those inevitable accidents and messy spills. Waterproof, it prevents liquids from being absorbed by the mattress to help maintain a fresh, clean place for your baby to sleep & dream. 3D mesh ensures optimal airflow and best of all, it´s machine washable. Läs mer

  • Why is a breathable mattress so important?

    A breathable mattress ensures that the air can circulate and remove the carbon dioxide exhaled by the baby. In this way, overheating is avoided. This is especially important when the little ones turn over onto their stomachs while sleeping and breathe into the mattress. ​ The Stokke® Sleepi™ Mini mattress is made with multiple layers of breathable 3D mesh with a Sorona® Bicomponent Stretch fiber core to offer firmness, maximal airflow and to exceed the highest safety standards. Läs mer

  • Do I have to stow the BedBox™ for take-off and landing?

    Yes. The BedBox™ must be correctly stowed under the seat in front or in the overhead locker for take-off and landing. Läs mer

  • What are the differences to the newest mattress?

    Vertical anti-skid stripes to keep the mattress in place on any kind of seat and elastic bands, to secure the mattress in place on top of the extension plate. Machine washable at 30 degrees Celsius, delicate cycle and dry flat. Detachable with two snap buttons, created the possibility of packing the mattress covering the extension plate into the lid. Opens up for even more packing space in the BedBox™. Läs mer

  • Does YOYO® car seat by BeSafe® remain just as comfortable as your baby grows?

    The car seat is adaptable to the size of your baby: - for additional comfort and safety, the thickness of the seat cushions adjust as your baby grows. - the height of the harness straps is adjustable: just pull the handle on the back of the seat up or down. Läs mer

  • Where can the parasol be attached when the YOYO® stroller is fitted with a Group 0+ car seat?

    Läs mer

  • How is YOYO bag installed?

    Läs mer

  • Do you have to use the rolling base to support the weight of the bag?

    Läs mer

  • Stokke® YOYO® Accessories

    Läs mer

  • What are the dimensions of the folded and unfolded YOYO®?

    Läs mer

  • Can we use the Stokke® Harness for the Stokke ® Nomi® Newborn on the Stokke® Nomi® Highchair?

    Unfortunately not, as the safety standards for Highchairs and Bouncers requires different designs. Läs mer

  • What is included with the BedBox™?

    Each BedBox™ comes with a mattress, an user guide, a pulling strap, and a set of stickers to decorate it with. Läs mer

  • We have bought our second Stokke® Nomi® - why do the new wooden center stem look different when comparing with the old?

    Wood is a natural product and tends to get patinated when exposed to sunlight and daily usage. The age of the three when harvested and the different soils also affects the look, therefore the color and character of each stem is unique like a fingerprint – and not even two new stems are identical, due to this. It’s the beauty of a natural product and the expression will align over time. Läs mer

  • Can one ski or snowboard with a stroller equipped with YOYO® skis?

    Läs mer

  • Are YOYO mittens compatible with all YOYO® strollers?

    Läs mer

  • Where are the Stokke® Nomi® products made?

    Chairs are made in Hungary. Cushions are made in China. Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

Ange din e-postadress för att vi ska kunna meddela dig per mejl. Din e-postadress kommer endast att användas i detta syfte.


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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.