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Stokke

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  • How can I clean the Stokke® Snoozi™?

    The frame and wooden elements are easy to wipe clean with wipes or a soft damp cloth while the main textile element is machine washable at 40 degrees Celsius. The mattress cover can be easily machine washed at 40 degrees Celsius while the mattress core can be rinsed in the shower.​ Läs mer

  • What are the sustainable features of the Stokke® Snoozi™?​

    The Stokke®  Snoozi™ is made with natural beech wood legs that are FSC®-certified. Stokke® Snoozi™ is FSC®-certified. The FSC® label means that the wood has been harvested to benefit communities, wildlife, and the environment. ​ Läs mer

  • What accessories are available for the Stokke® Snoozi™?​

    Stokke® Snoozi™ has an optional travel & storage bag to pack it up for outings or holiday adventures. Other accessories include a 2-pack set of fitted sheets and a protection sheet.​ Läs mer

  • Is sustainability important for Stokke? ​

    The team at Stokke understands the importance of creating products that are sustainable and kind to the planet. With every product launch, Stokke is committed to improving its sustainability credentials and the development team continues to look for ways to ensure the manufacturing process is as environmentally friendly as possible. Stokke® produce premium products with high-quality materials which are always designed to withstand a long product life, as it grows with the child rather than being used for limited times and then either thrown away and forgotten, Stokke® wants its products to last long and be there for the long-term ride rather than as a quick fix product. Stokke® values this message and key sustainability developments throughout all its products, making it one of the leaders in the market. Läs mer

  • What are the key safety features of the Stokke® Snoozi™?

    Safety is one of the most important features when choosing a bassinet for your baby. Main fabrics are made with a highly breathable, innovative 3D mesh material to allow proper air circulation for the baby’s sleeping zone. Using a firm, breathable mattress offers a safe and sound sleep. All Stokke products are tested internally and externally to match and exceed the highest safety standards.​ Läs mer

  • What is the maximum recommended load that can be safely placed in the Stokke® Snoozi™ ?

    The maximum load for Snoozi is 15 kg. Läs mer

  • Can I remove the safety sticker on my Stokke® Snoozi™ ?

    For safety reasons please do not remove the label. This label has important information. Removing the sticker may damage the lacquer or leave glue residue. Läs mer

  • What is the exact weight?

    Stokke® Snoozi™ weighs 7,55kg. Läs mer

  • Is the travel bag included in Stokke® Snoozi™ ?

    No, it is available as an optional purchase if needed. Läs mer

  • How do I build up Stokke® Snoozi™ ?

    Stokke® Snoozi™ is a toolfree product. Simply “click”the legs into the frame. Please follow here also our user guide. Läs mer

  • Where do I find the serial number of my Stokke® Snoozi™ ?

    The serial number of the Stokke® Snoozi™ can be found on the product sticker which you will find on the bed bottom. Läs mer

  • Is the Stokke® Snoozi™ suitable for night sleeping?​

    Yes, the Stokke® Snoozi™ is tested for international crib standards and therefore suitable for overnight sleeping of a baby up to 9 months. Läs mer

  • Is there any compatibility of the Mattress/Fitted sheets/Mesh Liner for the Stokke® Snoozi™ and Stokke® Sleepi™ Mini V3?

    Stokke® Snoozi™ and Stokke® Sleepi™ Mini V3 are not compatible with each other, meaning textiles like Mattress, Protection sheet or Fitted Sheets are not compatible in between those 2 products due to different sizes of the products. Läs mer

  • Why do I need to remove the cords and the bed bottom before removing the textile from the frame?

    Due to the weight of the bed bottom and tension the cords create we need to remove them before taking off the textile – otherwise the puller get’s too much tension and could potentially break. Läs mer

  • Why do we have to attach the 4 cords on the bed bottom?​

    It’s important to attach the cords to the legs for stability reasons and also to keep a flat and stable surface for the baby to sleep in. Läs mer

  • What safety regulations is Stokke® Snoozi™ compliant with?

    Compliance declaration to download. Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

Ange din e-postadress för att vi ska kunna meddela dig per mejl. Din e-postadress kommer endast att användas i detta syfte.


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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.