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Stokke

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  • I can't get the seat/footrest to be stable against the stem, am I doing something wrong?

    Make sure the adjustment handle is correct threaded, then check the plastic washer is placed correctly with the curved side against the wood of the stem and the groove against the handle. If the handle is overtightened, insert a liner in the handle drive to get proper torque momentum to loosen it. Läs mer

  • What’s the usage span of the Stokke® Nomi®?

    Stokke® Nomi® with Newborn Set: 0-6 months or 9 kg/20 lbs, whichever comes first. Stokke® Nomi® Highchair: 6-36 months or 15 kg/33 lbs, whichever comes first. Stokke® Nomi® Chair: 36 months+ and up to 110 kg/242.5 lbs. Läs mer

  • What setups are possible with YOYO® connect and YOYO® ?

    Läs mer

  • What are the differences between the LIMAS Carriers and the Stokke® Limas™ carriers?

    Läs mer

  • What is the purpose of the two holes and two cords on the waistbelt of the Stokke® Limas™ carrier?

    To prepare your Stokke® Limas™ Carrier for your newborn, you might need to reduce the height of the back panel. To do so, lay it on a flat surface, fold the back panel once around the waistbelt, tie the little cords and use the carrier as usual afterwards. You will also find this step in our "How to” videos on stokke.com. Läs mer

  • What are the measurements of the Stokke® Sleepi™ mattresses?

    For mattresses from September 2022 (Cover: 100% Polyester, Filling: 40% elasterell-p / 60% Polyester) Stokke® Sleepi™ Mini mattress: Thickness: 8 cm. Oval shape with length 76,4 cm. and width 59 cm. Stokke® Sleepi™ Bed mattress: Thickness: 8 cm. Elongated oval shape with length 136 cm. and width 70 cm. Mattress before September 2022 (100% Cotton Cover and PU foam core): Stokke® Sleepi™ Mini mattress: Thickness: 9 cm. Oval shape with length 75 cm. and width 58 cm. Stokke® Sleepi™ Bed mattress: Thickness: 9 cm. Elongated oval shape with length 122 cm. and width 70 cm. Stokke® Sleepi™ Junior mattress: Thickness: 12 cm. Long with rounded ends: length 166 cm. and width 74 cm. New Stokke® Sleepi™ Cocomat: For Sleepi™ Mini: length 74 cm, width 57 cm, thickness 5 cm. For Sleepi™ Bed: length 120 cm, width 67 cm, thickness 8 cm. Läs mer

  • Where are the small Allen keys located?

    The Small Allen keys are located under the footrest. The large Allen key comes in the bag with 6 screws and 2 pin bolts. Läs mer

  • Can you fold YOYO® with the skis in place?

    Läs mer

  • Do the wheels of the BedBox™ lock?

    No. Läs mer

  • Can I use the BedBox™ on a bulkhead seat?

    Yes, the BedBox™ works on bulkhead seats. The BedBox™ will stay in place thanks to the mattress design and the weight of your child on it but you can add extra stability to it by attaching the strap to the bar under the seat to secure the BedBox™. This is shown on our user guide. Läs mer

  • Can you wash YOYO® footmuff?

    Läs mer

  • Can you secure your child in YOYO® footmuff?

    Läs mer

  • Is all Stokke® Nomi® Accessories cross compatible also with the Nomi by Evomove components?

    Yes, all Stokke® Nomi® and Nomi® by Evomove accessories is cross compatible, however, please note there are different safety requirements across markets, therefore always match within markets sold. Läs mer

  • What is the BedBox™?

    BedBox™ is the only ride-on, carry-on, and sleep-on suitcase for children. Läs mer

  • What are the straps extensions for and how do I use them?

    Läs mer

  • What are the strap protectors for?

    Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.