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Stokke

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  • What are the buckles in the pocket for on the Stokke® Limas™ Flex & Stokke® Limas™ Mesh ?

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  • Why is there a headrest and how should I use it?

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  • Can I remove or replace the sticker after putting them on the BedBox™?

    Yes, the stickers included are made of high-quality vinyl. Thanks to this, you can move or remove the stickers without leaving any residue or marks in the BedBox™™. Läs mer

  • The two screws in the backrest are hidden and tricky to insert, any short cuts?

    Start by attaching the foot cross properly, then turn the chair upside down with the foot cross over your shoulder – insert the two screws and finger tighten, use the small Allen key located under the footplate for proper tightening. Läs mer

  • Is there an extended warranty on my Stokke® Nomi®?

    Yes, the the Stokke® Nomi® chair and the Stokke® Nomi® Newborn Set have Extended Warranties when registered. The Stokke® Nomi® chair has a 7-year warranty and the Stokke® Nomi® Newborn Set has a 3-year warranty from the purchase date. Stokke® Nomi® chairs and the Stokke® Nomi® Newborn Sets produced until 2023 might not come with a serial number sticker. If that is the case, you would still be able to register your products for the Extended Warranty, but you would need to leave the serial number fields blank during registration and hold onto your proof of purchase in case of future warranty claims. The Extended Warranty is only valid along with the original proof of purchase. Läs mer

  • Which seats can I use the BedBox™ on?

    The BedBox™ can be used on the window seat or the middle seat in a twin aisle aircraft. It is important that no-one’s exit is blocked by the use of the BedBox™. Läs mer

  • Do I need to buy the Stokke® Nomi® Highchair to use the Stokke® Nomi® Newborn?

    Yes! The Stokke® Nomi® Newborn is an accessory that attaches to the stem and the foot cross from the Stokke® Nomi® Highchair. The Stokke® Nomi® Newborn cannot be used as a stand-alone bouncer without being attached to a stem and foot cross. Läs mer

  • How much will the BedBox™ extend the seat forward?

    BedBox™™ creates a bed or resting area for your child thanks to the lid design and the extension plate. The lid itself allows you to extend the seat of your child by 17cm, and you can open it for an additional 10cm with the sliding extension plate. As a result, the BedBox™ will add extra 27cm to your child's seat. The average space between your seat in the one in front of an economy class seat is 30cm. Läs mer

  • Is it possible to remove the warning labels from the Stokke® Nomi® Newborn and Stokke® Nomi® Highchair?

    We agree, they are not contributing to aesthetics, but they are mandatory, and we must follow the exact rules and requirements in the Safety Standards and federal rules (US). That includes colours, location, and size of the warnings, and it all must be done by the book. You have probably seen them on many other baby products such as a car seat or bassinet-it’s just something that we must deal with. Just take comfort in the fact that the reasoning behind bold warning labels is to keep babies safe. Note: By attempting to remove the warning labels from your Stokke® Nomi® products, you may damage the product and VOID the Stokke® guarantee. Läs mer

  • How do I clean the Stokke® Harness²?

    To maintain the Stokke® Harness², wipe it with a cloth after each use to promptly remove any food or spills and prevent potential staining. Additionally, the product is washing machine safe up to 40°C/104°F. Läs mer

  • What is the capacity of the YOYO® basket?

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  • What is YOYO® made of?

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  • Are the straps of the 5-point harness adjustable?

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  • Which car seat can you install on YOYO³ ?

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  • What weight can YOYO® connect hold?

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  • Is YOYO® comfortable?

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

Ange din e-postadress för att vi ska kunna meddela dig per mejl. Din e-postadress kommer endast att användas i detta syfte.


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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.