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Stokke

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  • Why did I only receive 2 suction cups with my Stokke® Table Top instead of 4?

    The Stokke® Table Top suction cups are packed in pairs and these are stuck together in the packaging. Please check whether you have two packages of two suction cups. If this is not the case, please contact our Customer Service helpdesk for your respective country via the following link and provide your full address details: http://www.stokke.com/global/contact-us Läs mer

  • Why are there no wheels on Stokke® Home™ Cradle?

    Due to the light weight of the Stokke® Home™ Cradle, our Stokke® designers developed the cradle without wheels. This is also beneficial with regards to the safety of the infant. Läs mer

  • Stokke® Home™ Dresser & Changer

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  • How should I clean and maintain my Stokke® Home™ Dresser?

    To keep your Stokke® Home™ Dresser clean, wipe it with a soft, damp (not wet!) cloth. Wipe down with a dry cloth until completely dry. Refrain from using a micro fiber cloth or household detergents as they may damage the finish of the crib. Colors may change if the products are exposed to sunlight. Läs mer

  • What are the weight and dimensions of the Stokke® Home™ Dresser?

    "The dimensions and weight of the Stokke® Home™ Dresser when packaged in the box are: Box 1 of 2 (weight 24kg (53 lbs) / L: 67cm (26,3’’) / W: 8cm (3,1’’) / H: 78cm (30,7’’)) Box 2 of 2 (weight 24kg (53 lbs)/ L: 57cm (22,4’’)/ W: 8cm (3,1’’) / H: 74cm (29,1’’)) When assembled, the measurements are as follows: L: 73 (28.5"") / W: 50cm (19.5"") / H: 88cm (34.5"") Weight: 40 kg /88 lbs (2 Boxes) " Läs mer

  • Stokke® Home™ Mattress & Textiles

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  • How do I wash my Stokke® Home™ Mattress?

    "The Stokke® Home™ mattress cover can be hand-washed at 40 °C. Make sure to stretch it to size whilst still wet. Do NOT use a tumble dryer. The foam filling can be hand washed at 60 °C and/or rinsed with warm water. We recommend the use of protection sheets in case of little spills or accidents. " Läs mer

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  • How do I assemble and use the Stokke® bumpers correctly?

    • Always make sure the bumper is fixed correctly and tightly to avoid sagging. Check frequently that all the bumper ties are firmly tied to the crib rails. Please re-tie if necessary. • To ensure optimum airflow, always ensure the child is not sleeping with their face in direct contact with the bumper. • Remove the bumper when the child can sit unaided or pull themselves up to a standing position. Läs mer

  • What standards do the Stokke® bumpers comply with?

    The standards the Stokke® Bumpers comply with are: • ASTM F1917-12 – “Infant Bedding and Related Accessories” • BS 1877-10:2011+A1:2012 – “Domestic bedding. Specification for mattresses and bumpers for children’s cots, perambulators and similar domestic articles” • The above standards specifically aim to ensure safe design and sufficient care instructions for safe and proper use of a bumper. • Stokke® Bumpers have been tested for CO2 retention and results show no increase of CO2 in the crib environment with a correctly fitted Stokke® Bumper. • Stokke® Bumpers are designed with specific dimensions and materials to ensure optimum air flow. Läs mer

  • Can I iron my Stokke® Home™ textiles?

    All textiles can be ironed, except Stokke® Home™ Bed Protection Sheet. You will find this information on the care label attached on each product. Läs mer

  • Can the Stokke® Home™ Half Bumper be used on the Stokke® Sleepi™?

    Yes, Stokke® Home™ Half Bumper fits on both Stokke® Sleepi™ and the Stokke® Home™. Läs mer

  • Stokke® iZi Go Modular™ by BeSafe®

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  • Do I need an adapter for it?

    Stokke® iZi Go Modular™ by Besafe® has an integrated adapter so you do not need any additional adaptors or parts to use it in conjunction with a Stokke® Crusi, Scoot and Trailz. Please note that the Stokke® iZi Go Modular™ by Besafe® can be attached to Xplory starting with serial number 24770 and above. Läs mer

  • What age can it be used up to?

    Stokke® iZi Go Modular™ by Besafe® can be used up to when the child is 75 cm (approximately 12 months). Läs mer

  • When can I remove the newborn pillow?

    We suggest to keep both pillows for the first 4 months. When the child is between 4-6 months the pillow placed under the insert can be removed. When the child is 6 months the pillow which is part of the baby insert can be removed as well. Läs mer

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© Stokke AS 2023
All upphovsrätt och andra immateriella rättigheter som rör denna webbplats och dess innehåll tillhör Stokke AS, (inklusive, men inte begränsat till, alla texter, dokument, broschyrer, grafik, logotyper, varumärken , produktnamn, bilder, webbplatsdesign och layouter). All reproduktion, överföring, modifiering, nyttjande eller publicering av webbplatsen eller dess innehåll, helt eller delvis och i någon form, (inklusive, men inte begränsat till, hopfogning, inkorporering i andra webbplatser eller andra publikationer), till allmänheten och eller i kommersiellt syfte är förbjudet utan föregående skriftligt godkännande av Stokke AS.

 

Produktinformation

Ange din e-postadress för att vi ska kunna meddela dig per mejl. Din e-postadress kommer endast att användas i detta syfte.


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Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

 

Shipping destinations:

Stokke currently ships to:

 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
The Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The United Kingdom

To ship to multiple addresses, please create an order for each shipping address. 

 

Shipping exclusions:

Stokke does not deliver to the following destinations:

Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

 

Order change/cancellation

Unfortunately it is no longer possible to cancel an already submitted order. If you want to cancel your order, you have following options:

  • You can claim your right of return. Please visit "Shipping & Returns" for guidance on how to proceed.
  • You can refuse to accept delivery of your full order when it arrives. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund takes place.  Please note that this is only possible if you refuse to accept the complete order.  You can then place a new order on stokke.com as usual.

 

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order. You can see the specific delivery time for your country if you click the details button next to the delivery method in your shopping cart.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

 

Shipping fees:

Order total

Standard Delivery

0 kr - 1998.99 kr 
1999 kr +

199 kr
Free

 

STOKKE orders which have a value of 1999 kr or more will be shipped free-of-charge under normal standard shipping lead-times.



Return & Exchanges

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 48 hours after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

 

  • In "like new" condition
  • In the original packaging
  • Including all parts, accessories, manuals etc

 

Important information regarding your return

  • The return is free of charge for you.
  • Please click here to create a personalized return label.
  • Please follow the steps on your personal return label.
  • Please note, that we will keep the shipping fee even if you return the parcel.
  • Please do not hesitate to contact our Stokke Customer Services if you have any questions.

What is not refunded? 

  • No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 

 

Return shipping charges 

  • We will refund the customer the full amount.