How should I clean my Stokke® Crusi™ from dirt, mud, and outdoor elements?
The chassis and wheels of Stokke® Crusi™ clean easily, removing dirt, mud, and other outdoor elements simply with a damp cloth without the need for detergents or other cleaning chemicals.
What should I do if food or drinks are spilt on my Stokke® Crusi™ stroller?
Unlike other conventional strollers, all Stokke® Stroller and Crusi™ fabrics and textiles are easily removed as well as being fully machine washable at 40°Celsius/ 104° Fahrenheit.
How can I get my Stokke® Crusi™ stroller serviced or damaged parts replaced?
If your Stokke® Crusi™ is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance.
At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you. Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred.
For more information on Stokke® product warranty and how to register your Stokke® Crusi™ stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/
Replacements for missing parts of the Stokke® Crusi™, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Crusi™. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase.
You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore
Does the Stokke® Stroller parasol protect the baby against UV rays?
The parasol sold with the Stokke® Stroller has been tested by an independent testing institute for the level of UV protection it affords and it was found to have an Ultraviolet Protection Factor (UPF) of 50, which is classified as "Excellent Protection". However, it is still recommended to avoid exposing young children to direct sunlight for extended periods.
Are the Stokke® Crusi™ Carry Cot and Seat the same as those of Stokke® Xplory®?
How should the Stokke® Crusi™ stroller textiles be maintained/cleaned?
Can Stokke® Crusi™ be fitted with a Carry Cot and a Sibling Seat, or with two Sibling seats at the same time?
Why have Stokke® decided not to sell Crusi™ Chassis anymore?
Stokke® has been listening to consumer feedbacks on their experiences and expectations for our products .
The two key improvement areas for Crusi™ are 1) Crusi™ users wants to have a rotation handle and 2) Crusi™ users would like to have more storage space for the shopping basket.
These improvement areas lead us to Trailz™ chassis with Classic wheels. From Oct/Nov, 2016, Stokke® will stop selling Crusi™ Chassis (apart from Korea and China) and offer Trailz™ with two wheel options. Classis wheel options are the same type of wheels we have used in Crusi™.
For consumer who does not have all terrain wheel needs, Trailz™ with classic wheels offers the same ride comfort as of Crusi™ with upgraded rotation handle and a 10kg capacity shopping basket. (Crusi™ chassis is with telescope handle and 2 kg capacity shopping basket)
I have a Crusi™ stroller, will my warranty be effected of the discontinuing of Crusi™ strollers?
No, your warranty will not be effected. Stokke® offers 3 years extended warranty for stroller users who registered on our warranty website.
Stokke® will therefore offer all the after sales services for Stokke® Crusi™ owners in the coming 3 years. Reclamation under warranty will be processed as usual and Crusi™spare parts and accessories will remain available for at least the duration of the warranty period. Stokke® will continue to offer Crusi™ sibling seat (black color only) and its accessories in the coming three years. (till fall 2019)
Do I still have the accessory option as of before?
Can I still purchase the sibling seat?
I have a Crusi™ chassis, can I buy the new classic and the new terrain wheels for my Crusi™ chassis?
The new wheel sets, both Classic wheels and Terrain wheels, are not compatible with Crusi™, they are designed to the Trailz™ Chassi.
However, Crusi™ wheels will continue to be available as a spare part until fall 2019.